Deputy Program Manager / TOC Operations Manager

Responsibilities & Qualifications

Overview 

TekSynap is seeking a Deputy Program Manager / TOC Operations Manager to lead complex IT program activities and day-to-day operational delivery within the Enterprise Operations Center (EOC). This dual role supports the Program Manager in overseeing all facets of program execution—including planning, financials, reporting, and team leadership—while directly managing the 24/7/365 operations of the Technical Operations Center (TOC). 

The DPM/TOC Manager is responsible for ensuring continuous monitoring, incident response, network performance, service delivery, and collaboration across engineering, security, and service desk teams. This is a hands-on leadership role that demands both strategic oversight and tactical execution in a high-availability federal environment. 

Responsibilities 

• Support the Program Manager in executing all aspects of the program’s operational and administrative functions. 

• Provide day-to-day technical and management leadership of TOC operations, ensuring 24/7/365 support and service continuity. 

• Lead cross-functional teams of engineers, analysts, administrators, and compliance personnel. 

• Plan, track, and manage project schedules, budgets, performance metrics, and deliverables. 

• Direct incident response, root cause analysis, and rapid remediation processes. 

• Serve as liaison between technical staff, business stakeholders, and government customers. 

• Participate in status meetings, PMRs, and briefings; support reporting and analysis for the COR, CO, and Program Manager. 

• Proficiency in managing hybrid and cloud high-computing environments 

• Oversee documentation, dashboards, and operational baselines for audit readiness and transparency. 

• Implement and refine AI-driven monitoring, automation, and SRE (Site Reliability Engineering) practices. 

• Ensure SLA compliance, identify risks and issues, and support continuous service improvement initiatives. 

• Contribute to business development through referenceable performance and stakeholder engagement. 

Required Qualifications 

• Bachelor’s Degree or higher (or 10+ years of directly related IT experience). 

• Minimum 5 years of IT program or project management experience, including experience delivering technical and managerial oversight in large-scale, multi-team federal IT programs. 

• Project Management Professional (PMP) certification or equivalent. 

• At least one of the following technical certifications: 

 - CCNP (Cisco Certified Network Professional) 

 - CCIE (Cisco Certified Internetwork Expert) 

 - MCITP/MCSE (Microsoft Certified IT Professional or Solutions Expert) 

 - CISSP (Certified Information Systems Security Professional) 

 - Or equivalent technical certification. 

• Demonstrated experience leading complex federal IT programs, preferably in DHS environments. 

• Proven ability to manage shift-based technical teams and interact across SOC, ESD, and CIRT. 

Preferred Skills 

• ITIL Foundation or comparable IT service management certification. 

• Demonstrated experience supporting DHS or USCIS programs. 

• Deep knowledge of SDWAN, infrastructure monitoring, and site reliability engineering. 

• Experience deploying AIOps solutions or automation frameworks for operational efficiency. 

• Familiarity with IDIQ/TO contract structures and federal acquisition regulations (FAR). 

• Strong oral and written communication skills, including stakeholder briefings and team leadership. 

• Experience overseeing hybrid cloud, Equinix, or enterprise network environments. 

Overview

We are seeking a Deputy Program Manager /TOC Operations Manager to support DHS USCIS TOSS II contract. 

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

 

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com. 

Apply now to explore jobs with us!  

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Additional Job Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Locations: Stennis Space Center, Mississippi 
• Type of environment: Office
• Noise level: Medium
• Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

 

WORK AUTHORIZATION/SECURITY CLEARANCE

U.S. Citizen

DHS EOD eligibility required

 

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

 

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.