Manager, Security Operations

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. 

Our mission is simple: End Cyber Risk. We’re looking for a Manager, Security Operations to be part of making this happen.  

Position Overview and Objective

The Manager of Security Operations is responsible for managing the people, processes, and services we deliver to customers.

Primary Responsibilities and Duties

• Develop, enhance, and operationalize processes to better execute customer expectations.

•  Develop, measure, analyze, and maintain the internal and external service metrics for Service Operation, providing timely reports to leadership teams. 

• Leverage the metrics to make better informed decisions on how to improve the capability and functionality of the organization.

•  All people management responsibilities for the organization

• Provide escalation support for both customer management challenges, security incidents, and ticket triage functions.

• Lead, coordinate, and train others on effective management of security incidents and operational responses for customers

• Collaborate across various business units to deliver the most comprehensive security response to customers.

Key Skills

• Cybersecurity practical experience in one of the Triage functions within Arctic Wolf’s Security Operations Center.

•  Passion for Cybersecurity.  Continually learning new attack vectors, new threats, and security framework expertise. 

• Strong and demonstrated ability to define effective security processes.  Ability to identify opportunities in current processes and take action to roll out necessary changes. 

•  Strong and practical knowledge of industry adopted frameworks and methodologies (MITRE ATT&CK, CIS, NIST, ISO, PCI-DSS, etc.)

• Ability to lead and manage a technical team

• Excellent communicator and presenter

• Ability to lead and mentor

Minimum Qualifications

• A degree in Cybersecurity or equivalent

• 4+ years’ experience working and managing a SOC or customer support function

Environment and Physical Demands

• Work is primarily sedentary in nature and can be executed sitting or standing positions in an office environment.

• Requires ability to utilize technology related to using a keyboard, verbal communication, and work with device screens which require visual acuity.

• If located in a company office, often requires the mobility to physically navigate the space.

• In the event of business travel, mobility sufficient to utilize public and private transport and navigate to essential locations.

• May include moving or lifting of 25 pounds or less (e.g., office chair, reams of paper). 

Travel Requirements

Typically 10% or less of business travel

 

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. 

Our Values  

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.  

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.   

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.  

All wolves receive compelling compensation and benefits packages, including:  

• Equity for all employees 

• Flexible time off and paid volunteer days 

• RRSP and 401k match 

• Training and career development programs 

• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services 

• Robust Employee Assistance Program (EAP) with mental health services 

• Fertility support and paid parental leave 

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.  

Security Requirements  

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). 

• Background checks are required for this position.  

• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”).  Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.