Senior IT Operations Engineer

Intelligent. Dynamic. Resilient. 

Everfox, formerly Forcepoint Federal, has been defending the world’s most critical data and networks against the most complex cyber threats imaginable for more than 25 years. As trailblazers in defense-grade, high assurance cyber security, we have been leading the way in developing and delivering innovative cyber security technology. We protect data wherever it resides. Our unwavering dedication and commitment to our customers and the critical missions they serve are what set us apart. We are dynamic, vigilant, and proactive in everything we do. Our suite of cross domain, threat protection and insider risk solutions empower governments and enterprise organizations to use data safely - where and however their people need it. At Everfox, we innovate, we invest, we achieve. We protect what matters most to our customers. And we offer protection like no other. We do all of this so our customers can focus on what matters most… their mission.

Job Description: Sr. IT Operations Engineer

Location: Remote

The Senior Information Technology Operations Engineer serves as a senior technical resource for the IT Operations comprised of other Operations Engineers and Operations Technicians. The Senior IT Operations Engineer’s primary responsibilities include: Hands on implementation, testing, and troubleshooting of process and procedure standards for various IT products in the Enterprise; documentation upkeep and creation; process efficiency and automation design; being an internal escalation point for intra-team and inter-team technical issues; assist with training and growth of all Operations Engineers and Operations Technicians; assist with product growth and vetting of new technologies; and, new technology research.

RESPONSIBILITIES:

• Supports the design and configuration of complex system landscapes
• Performs moderately complex systems and database administration
• Monitors and tunes appropriate systems to ensure optimum level of performance
• Ensures system uptime across various system platforms
• Troubleshoots problems to locate root cause and appropriate fixes in expedient fashion
• Provides systems support and technical issue resolution in support of other teams
• Prepares standard statistical reports
• Consults with third party vendors to obtain support, make recommendations, schedule work orders
• Documents or revises user and technician training manuals and procedures
• Develops and executes methodologies for increasing infrastructure optimization and standardization
• Assists in developing and maintaining onboarding standards for new systems
• Works with vendors for support with resolving issues and developing/maintaining platform strategy
• Provides mentoring, guidance, and professional development support to others on staff
• Oversees, recommends, and implements database solutions and enhancements to ensure an improvement in system reliability and performance
• Collaborates to maintain a library of system-supporting processes and procedural documentation
• SQL administration, including the support and development of queries/reports
• Monitors the health of systems, to include infrastructure, servers, storage, and clients

QUALIFICATIONS:

• An expansive knowledge of Microsoft platforms, both local and cloud
• Experience with Microsoft 365, including Intune, Purview, Defender, and Entra
• Experience with Microsoft Azure, including Azure Virtual Desktops, Azure VMs, NSGs, VPN Gateways, and Azure File Storage.
• 10+ years’ experience implementing/managing workstation and server platforms, Operating System deployment and maintenance, in-depth systems engineering, and related technologies
• Senior level experience administering and managing an engineering team
• Experience with server hardware, operating systems, networking, storage and storage fabrics, high-availability and redundancy requirements, disaster recovery and backup, databases
• Scripting knowledge with CMD, Powershell, Python and similar scripting tools
• Experience with supporting Windows Server 2019 through Windows Server 2025
• Experience architecting and supporting VMWare vSphere environments
• Experience with monitoring of ticketing system, prioritizing problems, supporting projects, and supporting enterprise level infrastructure
• Experience with policy and procedure creation
• Experience with system documentation
• Experience working with MacOS and Linux
• Experience installing, patching/maintaining, and troubleshooting applications and operating systems
• Must be able to work autonomously and independently with minimal guidance
• Experience in developing and executing on short and long-range IT/IS project plans
• Good verbal and written communication skills, as well as strong customer service skills
• Experience collaborating on enterprise level projects
• An ability to convey technical issues and material to non-technical individuals
• Experience with systems administration, database administration, and storage administration
• Experience working with complex system implementations and organizational processes

NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent oral, written, time management and presentation skills.
• Minimum 10 years IT Systems work experience
• Customer Service Experience and positive attitude
• Strong technical and troubleshooting skills
• Excellent written and oral communications skills
• Ability to work independently
• Strong technical leadership abilities

SPECIAL REQUIREMENTS:

• May be required to participate in after-hours escalations and 7x24 on call as needed

A reasonable estimate of the base salary range for this role is:

The actual salary offered may vary within the range based on a candidates' unique experience, locale, and business needs. In addition to a base salary and bonus plans, Everfox offers a generous benefits package including flexible PTO, a 401k match, and contribution to healthcare coverages. Our talent acquisition team will provide specific information regarding bonus eligibility and benefits offerings.

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Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. If there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.

Everfox is an equal employment opportunity employer and complies with all applicable federal, state, and local laws prohibiting discrimination. Everfox does not discriminate against any employee or applicant based on race, color, religion, sex, age, national origin, disability, veteran status, marital status, medical condition, or any other category protected by applicable law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to HR@everfox.com 

Everfox is a Federal Contractor. Certain positions with Everfox require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.

Applicants must have the right to work in the location to which you have applied.