TOR Resolution Management Specialist

Work Location:

Charlotte, North Carolina, United States of America

Hours:

40

Pay Details:

$87,000 - $151,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Technology Solutions

Job Description:

Resolution Management Specialists are key components in the organization’s strategy to improve cyber and resilience preparedness and reduce risk. This new role is being established to ensure potential risk items identified through Tech & Cyber Exercises, Red Team activities, and resilience assessments are appropriately reviewed, assigned, routed, and escalated from the point of identification through to closure. This role will be responsible for logging, analyzing, interpreting, and redefining potential risk items, as well as identifying responsible parties, coordinating and tracking remediation efforts, and ensuring timely resolution. As such, project management skills, outstanding attention to detail, and the ability to problem solve at all levels within an organization are key components necessary for this position.

The Resolution Management Specialist should have a solid understanding of risk management, to include the ability to review potential risk items, and help risk owners in understanding the various methods of managing that risk. The potential risk items are the product of other people's work, so strong analytic and problem-solving skills are a must.

The potential risk items are frequently tied to regulatory requirements, so detail oriented administrative skills and the ability to track metrics and program milestones are essential. There is frequent interaction with personnel from all levels of the enterprise, to include managers and senior leaders.

The ideal candidate will have experience in technology risk management, or compliance, with strong organizational and communication skills. Applicants should have a proven track record of being able to navigate successfully across organizational lines, a foundation of cyber security knowledge and demonstrated performance at managing complex systems with technology solutions and optimized recommendations for how to do things better.

Role responsibilities include:

• Capture and log potential risk items in a tracking system and maintain up-to-date records.

• Grounding the items

• Reviewing language to ensure that it's logical and aligns with SMART objective format.

• Finding the appropriate responsible parties, to include risk Owners and Approvers. This often involves negotiating with stakeholders and frequent interaction with senior leaders.

• Triage

• Getting buy-in and concurrence on the potential risk item language.

• Exploring if the item poses a risk to the bank, and work with Owner to assign a priority rating.

• Determining if the item should be captured in a higher-level system of record.

• Managing the potential risk item

• Working with the risk owner to ensure that they develop an Action Plan in a timely manner.

• Document stakeholder’s responses and corrective action plans for each item.

• Monitor the status, and request updates when appropriate, of resolution efforts.

• Documenting and reporting successes and roadblocks to technology leadership.

• Close-out

• Communicating with Owners to document that all items have been completed in the Action Plan.

• Completion

• Receive and archive evidence of Action Plan completion, including the written approval.

• Closeout in the appropriate system of record once the entire lifecycle has been accomplished.

• Generate reports on statuses and provide updates to TOR management.

• Assist in developing and improving processes for tracking and closing potential risk items.

• Ensure compliance with internal policies, industry standards, and regulatory requirements.

Depth & Scope:

• Participates on complex, comprehensive or large projects and initiatives

• Acts as a lead expert resource in technology controls / information security for project teams, the business / organization and/or outside vendors

• Has advanced knowledge of organization, technology controls / security/ risk issues

Education & Experience:

• Bachelor's degree preferred

• Information security certification / accreditation an asset

• 7+ years of relevant experience

• Expert knowledge of IT security and risk disciplines and practices

Preferred Qualifications :

• 5-10 years of experience in IT audit, technology risk management, compliance, or a related field.

• Working knowledge of Power BI, Jira, and other data visualization tools.

• Have a working understanding of information security, physical security, and business continuity concepts.

• Experience with GRC (Governance, Risk, and Compliance) tools.

• Ability to analyze and interpret IT exercise finding and outputs, and as well as remediation plans.

• Have a strong sense of teamwork that enables you to work with peers and various levels of management.

• Effective written and oral communication skills in both group and individual settings.

• Proven record of being able to navigate successfully across organizational lines.

• Ability to track and communicate milestones and metrics for a variety of audiences in a variety of formats.

• Have a foundational understanding of cyber and resilience exercise and test concepts used to evaluate staff skill levels, operational risk, and security effectiveness.

• Deep knowledge of Power BI and other visualization tools, and the ability to craft custom reports will set you apart.

• Bachelor's degree in Security or Technology Risk Management, Information Systems, Business, or a related field (or equivalent experience)

• Certification such as CISA, CRISC, or equivalent are not mandatory, but a plus.

• Strong familiarity with metrics and outcomes important to security risk management, meeting regulatory requirements, and executive level requests for information.

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional

• International Travel – Never

• Performing sedentary work – Continuous

• Performing multiple tasks – Continuous

• Operating standard office equipment - Continuous

• Responding quickly to sounds – Occasional

• Sitting – Continuous

• Standing – Occasional

• Walking – Occasional

• Moving safely in confined spaces – Occasional

• Lifting/Carrying (under 25 lbs.) – Occasional

• Lifting/Carrying (over 25 lbs.) – Never

• Squatting – Occasional

• Bending – Occasional

• Kneeling – Never

• Crawling – Never

• Climbing – Never

• Reaching overhead – Never

• Reaching forward – Occasional

• Pushing – Never

• Pulling – Never

• Twisting – Never

• Concentrating for long periods of time – Continuous

• Applying common sense to deal with problems involving standardized situations – Continuous

• Reading, writing and comprehending instructions – Continuous

• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.