Communications Manager, Business and Incident Response

Job Title: Communications Manager, Business and Incident Response

Work Place Flexibility: Onsite 

Legal Entity: Entergy Services, LLC 

Job Summary/Purpose

Hands-on team manager spending more than 75 percent of time serving as a Public Information Officer, leading the execution of the incident response communications strategy, internally and externally, in partnership with company, business and team leaders, and communications professionals. Coordinates, writes, edits and produces employee and external communications products in support of incident response activities. Other part of role is developing and executing an overarching national media communications strategy for the Entergy Nuclear fleet, including social media. Other company, business, team and industry projects as assigned.

 

Job Duties/Responsibilities

• Serve as a Public Information Officer during hurricanes, tornadoes and other storms, as well as incidents such as wildfires, ice events, load shed, summer and winter readiness, and others. Work as the PIO in partnership with other team members. Help lead year-round response planning, training and implementation for the communications department.
• Develop and implement internal communications strategies for incident response leaders. Produce communications (print materials, employee articles, infographics, videos, huddles) in support of incident response efforts, in alignment with the goals of the company and business.
• Develop overarching national media strategy for the nuclear fleet, as well as an incident response external communications strategy in collaboration with other team members. Partner with nuclear communications and operations communications managers to amplify team member, plant, fleet, and team successes.
• Produce and execute a social media strategy for nuclear and incident response, leveraging the company’s social tools, as well as the nuclear X feed and Linked-In. Coordinate a “Meet the Pros” strategy for incident response and related businesses that can be highlighted internally and externally.
• Incorporate Viva Engage communications strategy into all segments of incident response.
• Will edit the work of and provide guidance and direction to other team members, as well as business and staff resources. Will require working as a strategic business partner and coach. May require project management knowledge including business processes such as budgeting, purchasing, request for proposal, etc.
• Assists with the management of Entergy's graphic standards and market branding, including strategies, materials and communication plans to support and promote functional initiatives and projects. 
• Monitor industry news about the corporation, the utility industry, incident response communications, the nuclear industry and individual facilities, and business trends.
• Focus on talent development through regular performance discussions, quartelry check-ins, knowledge sharing and career/development opportunities. Create and sustain a culture of safety and provide a rewarding, engaging and empowering environment.
• Engage in regular storytelling for both internal and external stakeholders by curating insightful stories that can be used at the corporate and operating company levels.

 

Minimum Requirements

Minimum education required of the position:

• Bachelor's Degree in Communications, Journalism, Public Relations or equivalent experience in manufacturing, utility, incident response or nuclear power communications.

 

Minimum experience required of the position:

• 7+ years of relevant experience.
• Experience in crisis communications planning and response, strategic and integrated communications planning, public speaking, positive storytelling that supports the strategy and brand, and cross-functional collaboration and consensus building.
• Must be proficient in writing using Associated Pres style, familiarization with graphics software.  Must be a strong writer, presenter, photographer, videographer. Must work as a strategic coach and business advisor to multiple leaders and teams. Must be a positive leader, team player and be open to travel. Risk identification and mitigation planning that impact our stakeholder groups.
• Some business travel required.

 

Any certificates, licenses, etc. required for the position:

• None

 

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Primary Location: Mississippi-Jackson Louisiana : New Orleans 
Job Function: Professional
FLSA Status: Professional 
Relocation Option: Level I
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 119090
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Equal Opportunity

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.