IT Support Engineer (Israel-based | APAC Time-Zone)

We are growing and are looking for future Axonians who value personal and career growth, teamwork, and winning

About Axonius:

Axonius is revolutionizing how IT and security teams gain comprehensive visibility and control over their digital assets and relationships. As the system of record for digital infrastructure, we solve complex challenges by delivering the critical context required to manage and secure devices, users, software, SaaS applications, and cloud services. By connecting to hundreds of data sources and automating key processes, we empower organizations to close security gaps and prevent incidents. 

Learn more about us and take our Product tour.

As part of our rapid growth, we are looking for an IT Support Engineer to join our team in Tel Aviv.

The IT Support team is the backbone of Axonius, ensuring our employees have the tools and support they need to be successful. We are dedicated to providing exceptional technical assistance, resolving complex issues, and empowering our team to focus on their core responsibilities.

As a Support Engineer Level II, you will contribute to our IT support team, providing advanced technical support and acting as an escalation point for complex issues. Your ability to analyze and resolve technical problems effectively will be essential to maintaining high levels of employee satisfaction.

We are seeking a technically proficient and customer-oriented individual to join our IT support team. The ideal candidate possesses a strong technical foundation and has a proven ability to resolve complex issues.

This role requires 3-4 days per week, starting with a 5am shift and working the remaining days from the Tel Aviv office on a 9 am to 6 pm shift.

Key Responsibilities:

• Provide elevated technical guidance for escalated IT incidents.
• Construct and maintain knowledge base repositories, including troubleshooting guides, for enhanced support efficiency.
• Identify and implement process enhancements to optimize support productivity.
• Independently analyze and resolve IT incidents of varying complexity levels.
• Deliver expert-level technical support for endpoint devices (Mac & Windows), applications, and advanced technologies.
• Oversee IT infrastructure management in Axonius offices, encompassing AV, desk configurations, and network administration.
• Manage employee onboarding and offboarding processes, including hardware procurement and access provisioning.
• Administer core IT systems, such as Okta and Google Workspace, to facilitate access and support requests.
• Execute endpoint hardware lifecycle management, ensuring standard images, deployment, and retirement of equipment.
• Enforce adherence to IT security policies and procedures, maintaining compliance.
• Troubleshoot software installations and configurations, ensuring optimal performance.
• Engage in a 24/7 on-call rotation, addressing urgent IT issues in a timely manner.
• Track tickets, tasks, & projects and report status to IT Leadership

Key Qualifications:

• 3+ years of IT support experience in a corporate environment, providing technical support to users across various departments.
• Technical Skills: 
• Strong technical knowledge of PC/Mac operating systems, and management through MS Intune and JAMF
• General network troubleshooting and support.  Assisting the IT Engineering team when necessary with updates or changes.
• Google Workspace administration, including user access, groups, and troubleshooting
• Okta user and access administration, including user access and understanding of rule automation
• Zoom user and room support experience
• Proficiency in troubleshooting and problem-solving.
• Experience with SaaS applications (Okta, Google Workspace, Zendesk, Slack, Zoom). Strong understanding of SaaS application provisioning, management, and functionality of enterprise-class applications.  Knowledge of ITIL or similar IT service management frameworks is a plus.
• Adept at identifying and resolving complex technical issues related to hardware, software, and network connectivity.
• Exceptional communication and interpersonal skills, capable of effectively interacting with users from diverse backgrounds and technical levels.
• Demonstrated commitment to delivering exceptional customer service, prioritizing user satisfaction, and ensuring prompt resolution of support requests.
• Proficient in using ticketing systems Zendesk and Jira to track and manage support requests, ensuring timely resolution and efficient communication with users.

Key Relationships:

• Collaborate with support engineers to resolve escalated issues.
• Work with IT management to identify and implement process improvements.
• Interact with employees across the organization to provide technical support.

• Resolve escalated support tickets within agreed-upon SLAs.
• Contribute to the development of junior support engineers.
• Maintain a high level of customer satisfaction.

Growth is our mission: the perfect Support Engineer II is the individual who consistently exceeds expectations by resolving complex issues efficiently and effectively. This individual will be recognized for their technical expertise, problem-solving skills, and ability to mentor others.

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A little more about Axonius: 

Axonius transforms asset intelligence into intelligent action. With the Axonius Asset Cloud, customers preemptively tackle high-risk and hard-to-spot threat exposures, misconfigurations, and overspending. The integrated platform brings together data from every system in an organization’s IT infrastructure to optimize mission-critical risk, performance, and cost measures via actionable intelligence. Covering cyber assets, software, SaaS applications, identities, vulnerabilities, infrastructure, and more, Axonius is the one place to go for Security, IT, and GRC teams to continuously drive actionability across the organization. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, Forbes, and Fortune, Axonius covers the lifecycle of millions of assets for leading customers across industries and around the world.

Axonius is named to the 2025 Fast Company World’s Most Innovative Companies and the 2024 Forbes Cloud 100. Axonius is recognized with the Great Place to Work Certification™ and for two years in a row, Axonius was ranked Deloitte Technology Fast 500 list. Axonius has been cited as the fastest-growing cybersecurity company in history by revenue.

At Axonius we support a diverse and inclusive workplace and believe in equal employment opportunity. We welcome people of different backgrounds, experiences, abilities and perspectives, regardless of race, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status.

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