PAM Operations - CyberArk Operations L3

Job Description & Summary

About the team

At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data.

Those in information security at PwC will focus on protecting sensitive data and systems from cyber threats through risk assessments, security audits, and implementing robust security measures. Your work will help enable the confidentiality, integrity, and availability of information assets for clients.

Job description & summary

PwC is looking for an experienced CyberArk operations L3 support engineer, within our Privileged Enterprise Identity and Access Management (PAM) team. This team is part of our IT Services Company, an internal function, that provides support to all PwC firms that comprise the global network of PwC firms. In this role, you will provide hands on Level 3 design, deployment, upgrade and configuration support for CyberArk’s Privileged Access Manager solution. PwC maintains one of the largest deployments of CyberArk’s PAM solution across the globe, in terms of the number of instances deployed including both on-premises and cloud-based deployments. Our PAM team is at the forefront of designing, developing, testing and implementing identity solutions that control and minimize PwC’s attack surface, protect our client’s data and secure our intellectual property. Your responsibilities will be:

• Design, test, deploy, and manage CyberArk’s PAM solution on-premises and in the cloud.

• Adapt to a fast-paced environment with shifting priorities and work non-standard hours as needed.

• Participate in on-call shifts and PI workshops for the Agile Release Train.

• Maintain service level agreements in ServiceNow and identify underutilized resources.

• Support CyberArk server migration, configuration, and integration with HSM.

• Join troubleshooting calls and review logs to identify issues.

• Manage support cases on CyberArk portal and define policies and accounts.

• Review deployments and configure monitoring scripts, including alerts in Splunk.

• Conduct audits of system configurations and follow ITSM processes.

• Draft communications and migrate objects between CyberArk instances.

• Configure security models for compliance and promote DevOps practices.

• Complete required training for operational tools and publish documentation.

• Draft implementation plans and minimize change impacts.

• Stay updated on CyberArk release notes and manage monthly vulnerabilities.

• Support firmware patching and certificate management in CyberArk infrastructure.

• Lead by example, collaborate with the team, and demonstrate strong organizational skills.

• Communicate effectively, escalate issues promptly, and produce quality work.

• Share knowledge, mentor new members, and seek feedback continuously.

Requirements of the role

• 4+ years of relevant CyberArk PAM experience.

• Bachelor's degree

• Experience with CyberArk Privileged Access Manager deployment and maintenance.

• Proficient in configuring logon sequences, CPM plug-ins, and PSM components.

• Strong attention to detail and interpersonal skills for customer interaction.

• Familiarity with CyberArk API, PACLI, and PowerShell.

• Knowledge of LDAP, MFA, SAML, and Active Directory.

• Understanding of identity and access management (IdAM) concepts.

• Familiarity with OSI layers, DNS, firewall policies, and load balancing.

• Experience with Windows Server OS and troubleshooting tools.

• Proficient in Microsoft IIS and Syslog.

• Knowledge of ITIL processes (incident, request, change management).

• Preferred: Experience with Power BI, Azure DevOps, Terraform, Insomnia/Postman, and GitHub.

• Preferred: Experience with Splunk, Thales Network Luna HSM, RHEL, and ServiceNow.

Our Benefits and Fun

• Concentrated experience and rapid career growth. It may sound like a platitude, but it really is.

• Fair salary and time off in lieu (toil)

• Paid time off 25 days, 3 well being days and 1 extra day off from the company at the end of the year.

• High-end Ultrabook and iPhone with unlimited data.

• The possibility to set your work schedule flexibly. We also offer part-time work from home

• Benefit program with 45.000 points that you can use for holidays, education, food vouchers, sports, health... Simply on what you enjoy. 

• Support for your education and development: we offer business and digital training and many other training and workshops to further develop your personal and professional skills. We pay for technical certifications and the time you spend studying them. 

• Regular feedback on your work, also consultation with a coach with whom you can address your further development and career direction.

PwC is the largest audit team in the Czech Republic, law, tax, consulting and technology, data or forensic teams. Find out how easy it is to combine this knowledge when you're in the right place. With us, you will get the opportunity to see how business is done in large companies. We are part of an international network of companies with more than 364,000 colleagues in 151 countries. At PwC, we create an inclusive work environment where everyone can be themselves and find their place and opportunity to develop.

This year, we have successfully maintained the prestigious Equal Pay Certification, making us one of only four companies in the Czech Republic (and the only one from the Big 4) that demonstrably implements fair compensation practices regardless of gender. 

Are you interested in our offer? Let us know about yourself and we will discuss more details together!

Ochrana osobních údajů pro žadatele o zaměstnání  / Privacy Statement for Recruitment Applicants 

#LI-PN1