ET Systems Engineering & Change Manager

Want to deliver tech with purpose, with people who care?

Join us in our mission to create solutions that help keep children safe online.

Who we are?

Headquartered in Perth, Australia, with offices globally including in Colombo, Sri Lanka, Qoria is an ASX listed global leader in child digital safety technology and services. We are a purpose-driven business, operating under the ‘Linewize’ brand in North America and Asia Pacific, the ‘Smoothwall’ brand in the UK, 'Octopus BI' in Sri Lanka and the ‘Qoria’ brand in EMEA. Our solutions are utilised by schools, school districts, and parental communities to protect children from seeing harmful content online, identify children at risk based on their digital behaviours and ensure teachers maintain focus and safe learning in the digital classroom. 30.000 schools and 7 million parents depend on our solutions to keep 25 million children safe in 180 countries around the world.

What’s the opportunity?

The ET Systems Engineering & Change Manager is responsible for overseeing the engineering, operational management, and continuous improvement of the organization's technology systems while ensuring adherence to change management best practices. The role involves leading a multidisciplinary team of engineers to manage endpoint, SaaS, data, network, and identity security systems, focusing on risk reduction, efficiency, and staff development.

• Ensure the effective management and evolution of ET systems while balancing security, operational efficiency, and compliance.

• Oversee ITIL-aligned change management processes to mitigate risks associated with system changes.

• Drive staff development, team performance, and collaboration across engineering disciplines.

• Manage and deliver system improvement projects to enhance security and operational capabilities.

Here’s how you’ll do it:

Team Leadership and Coordination

• Lead daily standups to track progress and align team priorities.

• Monitor tasks and provide guidance to support team performance.

• Conduct one-on-one meetings and mentor staff for growth.

Change Management

• Run weekly CAB meetings to review and approve system changes.

• Assess risks and implement mitigation strategies for changes.

• Ensure compliance with ITIL change management processes.

Systems Engineering Oversight

• Oversee security tools like MDM, EDR, DLP, and DSPM.

• Update and analyze security metrics for devices, apps, data, and identity.

• Manage and execute system improvement projects.

Collaboration and Cross-Functional Support

• Work with IT, compliance, and other teams to align on projects.

• Provide documentation and updates for audits and compliance reviews.

Problem Solving and Incident Response

• Address escalated system or security issues promptly.

• Perform root cause analysis to resolve recurring problems.

Continuous Improvement

• Identify inefficiencies and propose process improvements.

Requirements

What you’ll bring:

• A Bachelor’s degree in Information Technology, Cybersecurity, or a related field.

• Relevant certifications in ITIL, security, or systems management (e.g., CISSP, CompTIA Security+, ITIL Foundation) are highly desirable.

• Proven experience in managing enterprise-level security systems, including MDM, EDR, DLP, and DSPM tools.

• Strong knowledge of ITIL change management processes and best practices.

• Familiarity with SaaS platforms, cloud environments (e.g., AWS, GWS), and security inventory management systems.

• Excellent communication skills to engage both technical and non-technical stakeholders.

• Demonstrated ability to lead cross-functional teams and facilitate collaboration across departments.

• Experience in creating and managing project plans, with a track record of meeting deadlines.

To be successful in this role you must:

• Be highly organized, detail-oriented, and capable of managing multiple priorities effectively.

• Demonstrate strong problem-solving skills and work well under pressure.

• Show a commitment to driving operational and security excellence within enterprise environments.

• Be adaptable and comfortable working in a globally distributed team with diverse time zones.

Why choose us?

• Deliver tech with purpose...

As a member of our Engineering team, your work truly matters. Your skills, knowledge and ideas will all help children stay safe online. It feels good to do good.

• With people who care...

Our Engineers are amazing! They’re also amazingly supportive. We all take ownership of our work, end to end. And at the same time, we really care about growing and winning together.

• Through work that you love...

You’ll get to work on solving problems for a global engineering team that has a user base in the tens of millions. And you'll be exposed to modern technologies and processes, in a fast-paced and supportive learning environment.

• And a career that you own...

This role offers so many opportunities to expand your skills and grow your career. You’ll get to attend local software conferences, paid for by us. And as you step up and take ownership to make things happen, you’ll carve out an incredible career.

Shortlisting will commence immediately.