Internal Compliance & Accreditation Manager

Internal Compliance & Accreditation Manager

Department: Service Desk

Employment Type: Full Time

Location: Dublin

Description

The Internal Compliance & Accreditation Manager is responsible for ensuring that the organisation adheres to regulatory requirements, internal policies, and international standards, particularly ISO certifications. This role also oversees internal IT governance, ensuring that systems and infrastructure support secure, efficient, and compliant operations. Additionally, the manager is accountable for data protection management, implementing and maintaining policies and procedures to safeguard personal and sensitive data in line with applicable data protection laws. 

This multifaceted role is critical to safeguarding the company’s reputation, enhancing operational resilience, and fostering a culture of security and compliance across the organisation.

Key Responsibilities

Certifications & Audits:

• Drive initiatives which maintain Codec’s accreditations: 

-            ISO 9001 Quality Management-            ISO 14001 Environment Management-            ISO 20000-1 IT Service Management -            ISO 27001:2013 Information Security Management-            ISO 27017:2015 Information Security Controls within a Cloud Computing Environment-            ISO 27018:2019 Protecting PII (Personally Identifiable Information)-            Cyber Essentials & Cyber Essentials Plus

• Ensure compliance with established company and regulatory guidelines and procedures to structure quality, service, security, and environmental management.
• Provide up-to-date ISO certification and accreditation documentation, and contribute relevant compliance content for tenders and client proposals to support new business opportunities.

  Data & Security Compliance:

• Monitor and ensure ongoing compliance with data protection laws and EU Directives including the UK GDPR, EU GDPR, the Data Protection Act 2018, NIS2, DORA etc. 
• Ensure data protection compliance within Codec and assist the organisation to be accountable in this respect. Promote a data protection culture within the organisation. Manage, coordinate, and respond to all IT security, data protection and privacy-related queries and requests from third parties including Codec Customers.  
• Collaborate with Legal, HR, and other departments to embed data protection into business processes and technologies.
• Provide up to date Data & Security compliance content for tenders, client proposals and customer questionnaires as required.
  
  

Internal IT and Support Desk:

• Oversee the operation of the Service Desk, ensuring adherence to service level agreements (SLAs), incident response, request fulfilment, change management and escalation processes, ensuring high levels of performance in these areas.
• Oversee internal System Administration of the organisation's IT infrastructure, including servers, networks, storage, and cloud-based services.
• Develop and maintain active internal relationships, as well as provide focused, ongoing communication, with technology vendors and suppliers. 
• Meet with vendors/suppliers on occasion, negotiate contracts, evaluate, and approve invoices.
  
  

Skills, Knowledge and Expertise

• Bachelor's degree in Business Administration, Operations Management, or a related field is preferable.
• + 5 years experience 
• Strong knowledge of ISO standards, HR legal compliance, and data protection regulations.
• Excellent organizational and leadership skills.
• Strong problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.