SOC Manager

Who we are

We're a leading, global security authority that's disrupting our own category.  Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers.  We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

Job summary

We are seeking a high energy, proven leader with a strong commitment to continuous improvement and a passion for customer engagement, to lead a shift of security operations for our SaaS based managed security services. The Security Operations Manager will lead a shift of our DDoS and Security Operations Center (SOC) team, ensuring the integrity and availability of our customer’s applications and networks. 

The successful candidate will be responsible for team structure, maintaining 24 x 7 x 365 coverage, developing and evolving team member expertise. They will also be responsible for customer service within their shift, including improving overall customer satisfaction, escalation management, root cause analysis, and conflict resolution. As a leader within the business, they will represent security operations working cross organizationally with peers in SOC Customer Management and SOC Tools Development.

What you will do

• Manage a shift of the security operations organization to provide 7 x 24 x 365 support for DDoS mitigation, consulting, and management.
• Team management, cultivation of talent and individual development of resources.
• Maintain, modify and create security operations processes that are resilient and scalable.
• Drive a program of continuous improvement.
• Track performance against SLAs and OKRs.
• Work with documentation team to update customer and internal facing documentation.
• Act as an escalation point for customer issues related to the service or the team.

What you will have

• 7+ years’ experience in security operations
• Previous management experience in security operations.
• Demonstrable customer service skills.
• Experience supporting high leverage environments with no tolerance for downtime.
• Excellent written and verbal communication skills.
• Experience with SOC and customer service tools such as Zendesk, Jira, Confluence, Salesforce, Assure1 and PagerDuty.
• Comfort dealing with crises and a proven ability to de-escalate difficult situations.
• Experience supporting application security solutions such as firewall, WAF, WAAP, API protection and bot management solutions.
• Strong knowledge of networking including general routing, switching, BGP, RPKI.
• Knowledge of Distributed Denial of Service
• Expertise in Arbor Networks DDoS mitigation a plus.
• Hands-on experience with network equipment a plus.
• BS degree in engineering, computer science, cybersecurity or other related technical field of study.

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support

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