Head of Global IT Systems

Join the Trackonomy Team! 

At Trackonomy, our employee value proposition champions your growth through varied responsibilities and a commitment to innovation. Join us to evolve professionally in a company that reshapes both industries and individuals.

Connection & Community: You're essential to Trackonomy's mission, and every team member is regarded as a founder.  Collectively, our goal is to make a lasting impact on the world, making every endeavor at Trackonomy a meaningful journey.

Growth & Development: Dive into diverse roles and learn from our seasoned leaders. Your potential and passion define your trajectory here. We value innovation and offer unparalleled opportunities, making your career journey transformative. At Trackonomy, your growth is multifaceted. Collaborate and learn directly from senior leaders across various departments. Here, your potential—fueled by capability, passion, and results—determines the scope of your role.  At Trackonomy, merit and opportunity outweigh mere experience. It's a level playing field, offering unique opportunities not found elsewhere.

Impact: Trackonomy is dedicated to impactful tech solutions that better our world. From fire prevention to enhanced security, our innovations don't just change industries; they save lives. Join us to be part of meaningful change.

About Trackonomy 

At Trackonomy, we are pioneering a transformative network of interconnected objects. Our goal is to bring inanimate objects to life, giving them the ability to converse, think, and interact in real-time. Envision a world where our devices seamlessly integrate with every physical entity, facilitating a global conversation among them. Our overarching mission is to craft the operating system for the connected world, one object, and sensor at a time.  Our customers are major players in various verticals such as logistics, industrial, utilities, healthcare, and government. They use our solutions for a wide range of applications like predictive maintenance, workflow optimization, asset protection, safety, security, and environmental monitoring. We are a unicorn, funded by top investors like Kleiner Perkins and 8VC.

Our executive leadership team has experience working together for over two decades, having previously held key roles in the C-suites of renowned companies such as Flextronics, Heptagon, GT-Nexus, and Digital Motors Corporation. Together, we have engineered a revolutionary technology that is yielding extraordinary results. 

Are you ready to be a part of the next chapter in Silicon Valley's hyper-growth IoT success story?

This position is full-time, onsite in Juarez, Mexico.

Summary

The Head of IT & Systems is responsible for managing the company’s technology infrastructure, software tools, and information security across all locations. This role oversees system administration, onboarding/offboarding, SOC 2 compliance, and network security for approximately 300 employees. The ideal candidate is hands-on, detail-oriented, and capable of supporting a fast-paced operational environment with distributed teams and evolving systems.

Key Responsibilities:

Infrastructure & Systems Management

• Own the architecture, performance, and maintenance of all IT systems, including networking, file management, cloud infrastructure, and enterprise software.
• Lead all SOC 2 compliance initiatives and audits to ensure the company remains compliant
• Oversee deployment, updates, and troubleshooting for core platforms (e.g., ERP, productivity tools, device management, VPN).
• Ensure uptime and reliability of on-site and cloud systems across all locations, including manufacturing environments.

IT Operations & Support

• Lead all IT support activities, ensuring timely resolution of user issues and requests across sites and shifts.
• Manage the onboarding and offboarding process for all users, including device setup, access provisioning, and deactivation.
• Maintain an accurate IT asset inventory, software license records, and systems documentation.

Security & Compliance

• Implement and maintain SOC 2 and other relevant IT compliance standards, partnering with external auditors as needed.
• Manage network and endpoint security, including firewalls, threat detection, user access controls, and patch management.
• Conduct regular risk assessments and lead incident response planning and execution.

Team, Vendor & Budget Management

• Lead and develop a small IT team (or manage MSP partners), setting clear priorities and expectations for support and systems administration.
• Manage relationships with IT vendors and service providers, including contract review, performance tracking, and SLA enforcement.
• Own the IT budget, including forecasting, expense management, and cost optimization for hardware, software, and services.

Qualifications:

• 6+ years of progressive IT leadership experience, including system administration, security, compliance, and user support.
• Hands-on expertise in networking, cloud services (e.g., Microsoft 365, Google Workspace, Azure), and device management.
• Experience implementing and maintaining SOC 2 or similar compliance frameworks.
• Proven experience managing IT budgets and vendor contracts.
• Experience supporting both office and manufacturing environments is strongly preferred.
• Fluency in English and Spanish is required.

Trackonomy Systems is proud to ensure equal employment opportunities to all individuals regardless of their race, color, religious creed, national origin, ancestry, physical or mental disability, sex, gender, gender identity, gender expression, sexual orientation, age, medical condition, genetic information, marital or registered domestic partnership status, military or veteran status, or any other characteristic protected by state, federal, or local law. 

We strive to provide a stellar experience throughout the application process and ensure all applicants will be given proper consideration based solely on merit and Trackonomy’s business needs.

Trackonomy Systems is dedicated to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need assistance or accommodation due to a disability while interviewing, please contact hr@trackonomysystems.com.

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