Compliance Manager

VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals.

With over 250,000 users across more than 10,000 locations in 21+ countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey!

Please note, to apply for this position you must be based in the UK and have the legal right to work in the UK. This is a remote first position, with a requirement to visit our Cheltenham or Oxfordshire offices on an ad-hoc basis (approximately 1-2 times per month) and attend our quarterly company all hands meeting.

Role Overview
As Compliance Manager at VoCoVo, you will lead global regulatory and data compliance for our expanding portfolio of hardware and software products. This is a strategic and hands-on role ensuring our products meet applicable safety, environmental, RF, digital and electronic regulations — both today and in the future.

This is a great opportunity to take ownership of certification processes (e.g. IEC, CE, UKCA, FCC, RED), internal auditing, data privacy (e.g. GDPR), and security-related compliance as global standards evolve. You will work closely with engineering, QA, supply chain, and legal teams to embed compliance across the full product lifecycle, and anticipate changes that may impact our roadmap or obligations. You’ll be passionate about ensuring VoCoVo remains compliant, competitive, and trusted across all regions we serve.

What we're looking for

• Prior (4+ years) experience in regulatory compliance or product quality assurance, across both hardware and software domains (ideally consumer/commercial grade electronic devices).
• Expert knowledge of IEC, CE, FCC, UKCA, RoHS, REACH, RED and related global standards for hardware products. 
• A deep understanding of software/data compliance frameworks such as GDPR, UK DPA 2018, and familiarity with DPIAs.
• Previous experience of working with certification bodies, test labs and regulatory agencies.
• Exposure to and an understanding of ISO frameworks (e.g., ISO 9001 and/or ISO 27001).
• The ability to interpret technical documents including test reports, schematics and PCB layouts. 
• Brilliant stakeholder management, project coordination, and communications skills. 
• An analytical mindset, strong attention to detail and the ability to work independently across multiple workstreams. 

"Nice to have" skills

• Previous experience with DECT, Bluetooth, Wi-Fi, or other wireless communications technologies. 
• Familiarity with RED Delegated Acts (e.g. proposed cybersecurity requirements). 
• Experience conducting privacy audits, writing PIA/DPIA reports or implementing security controls. 
• Formal qualifications such as ISTQB, ISEB or other related QA/compliance qualifications. 
• A background in consumer electronics, IoT or telecommunications. 
• Experience with tools such as Jira, Git and Qase in regulated development environments.

What you'll do

• Ensure all VoCoVo physical products meet applicable global standards, including CE, FCC, UKCA, RoHS, REACH, IC, RCM, and the RED Directive (2014/53/EU).
• Oversee and take ownership of compliance for VoCoVo's software services and data handling processes, ensuring alignment with GDPR, UK DPA, and other relevant data protection regulations.
• RED Directive & Horizon Scanning - you will actively stay informed of updates to legislation. In particular the RED Directive, including future requirements like cybersecurity provisions under upcoming Delegated Acts, and prepare the business accordingly.
• Own and manage compliance documentation such as Declarations of Conformity, technical files, software/data assessments, and audit logs.
• Work effectively with component suppliers and software vendors to ensure upstream regulatory alignment.
• Contribute to the development and audit of ISO-aligned systems (e.g., ISO 9001 for quality and ISO 27001 for information security).
• Ensure VoCoVo devices meet all applicable RF regulations across international markets (ETSI, FCC Part 15, ICES-003, etc.).
• Identify and mitigate product or organisational compliance risks, and support incident response where needed.
• Advocate for and champion a proactive compliance culture across engineering, operations, and commercial teams through education and enablement.
• Proactively monitor emerging regulations across the UK, EU, US, and other markets and create strategies for product approvals. To include cybersecurity, accessibility, and AI/data regulations that may affect VoCoVo’s roadmap.
• Ensure product designs comply with the relevant standards and directives, and that the technical file and product documentation is up-to-date and accurate across both hardware and firmware disciplines.
  • Lead and coordinate product testing for electrical safety (IEC 62368-1), EMC, RF (DECT, EN 300 328, etc.), and environmental compliance.
  • Oversee data privacy impact assessments (DPIAs), compliance checklists, and secure development practices.
    

Salary
Salary range: £60,000 - £75,000

Benefits

• 25 Days Holiday + Bank Holidays (increases with years of service)
• Option to buy or sell 5 days holiday each year
• Sick Pay - 8 weeks full pay, 4 weeks half pay
• Life Assurance - (4 times basic pay)
• Private Medical Insurance
• Employee Assistance Programmes (EAP)
• Cycle2Work Scheme
• Electric car green salary sacrifice scheme
• Enhanced Maternity & Paternity package
• Child Care Scheme
• Training & development opportunities
• Company organised events
• Pension (Royal London Group) 5% employer contribution matched
• Apple MacBook, Wireless Magic Mouse and Keyboard, monitor and headphones
  

Diversity and Inclusion
At VoCoVo, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity, innovation, and collaboration, ensuring all team members can flourish. Join us in shaping the future together.

We are also committed to ensuring an inclusive recruitment process, so please let us know if you need any reasonable adjustments at any stage.

Company Values
Embracing VoCoVo's 'VOICE' Values is important to us, shaping our collaborative and innovative culture.

VALUED
Our Colleagues, Customers, and Stakeholders are valued; treated with respect, empathy, and operate with honesty and integrity
ONE TEAM
Collaboration of all for VoCoVo’s happiness and success
INNOVATION
Our products are constantly evolving to tackle the pain points of retailers across the globe
CUSTOMER FOCUSED
Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations
EMPOWERED
Our people are empowered to do the right thing and make decisions without loads of red tape

If you feel this could be the right fit, apply now!