VP, Governance, Risk & Compliance

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster. 

Focused on you:  We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge:  We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability:  We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What You’ll Do:

Customers Bank is looking for a VP, Governance, Risk & Compliance.  The Candidate will be expected to manage work in multiple information security compliance areas with minimal supervision. The individual will be expected to have the ability to plan, design, and implement a cybersecurity governance, risk &compliance program and to work independently, with limited guidance. The individual is expected to be fully competent in the use of compliance concepts and procedures, and demonstrate critical thinking skills to identify problems, develop solutions, and take actions to resolve or improve. The individual must have the capability to lead efforts with other team members.

• Demonstrates working knowledge of IT and Cybersecurity policy, standards, processes, controls and functional areas
• Competent in the use of IT and Cybersecurity tools, procedures, and research capabilities
• Monitor and evaluate the effectiveness of the enterprise's cybersecurity safeguards to ensure they provide the intended level of protection.
• Perform or assist in security reviews and identify security gaps in security architecture resulting in recommendations for inclusion in risk mitigation strategy.
• Perform or assist in cyber defense trend analysis and reporting
• Perform risk assessments as necessary to support Bank’s Enterprise Risk Management framework
• Work with Bank’s internal/external auditors, SOX auditors and FRB/FDIC regulators supporting their assessment of Bank’s information security department
• Assess or assist in the assessment in the effectiveness of security controls supporting NIST Cyber Security Framework, ISO27001 certifications etc.
• Performs or assist in the performance of technical project work as needed to complete project deliverables.
• Detailed knowledge of IT and Cybersecurity policy, standards, processes, resources and controls.
• Able to apply process and controls knowledge to meet Information Security compliance requirements.
• Support Semi-annual access recertification process and assist Identity Access Management Team as necessary
• Work with Security Operations team and assist them on ongoing incident investigation and/or reporting
• Lead and support the annual security awareness training program.
• Attend and fully engage in change and project management meetings.

What Do You Need?

• Knowledge of risk management processes (e.g., methods for assessing and mitigating risk) and knowledge of information security frameworks.
• Knowledge of laws, regulations, policies, and ethics as they relate to cybersecurity and privacy.
• Knowledge of Personally Identifiable Information (PII) data security standards.
• Knowledge of ISO 27001, NIST CSF etc. standards and frameworks.
• Skill in performing impact/risk assessments.
• Skill in processing collected data for follow-on analysis.
• Prior team leadership experience preferred.

Technology Skills:

• Office 365, MS-Excel, Risk governance tools e.g. RSA Archer, Identity Governance tools
• Working knowledge of common cybersecurity tools such as SIEM, DLP, Firewalls, Web Gateways, Endpoint protection etc.
• Working knowledge of Windows, VMware and public/private Cloud environments.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. 

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.