InfoSec Technical Delivery Specialist - Cybersecurity Incident Management

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Manage the response to cybersecurity incidents, events, and threats that could impact Truist’s data, operations, clients, and teammates. Provide consistent and reliable incident management services while driving down cybersecurity risk. Align with internal stakeholders on best practices to improve incident management capabilities.

***Office Centric role (required 4 days a week in office): Atlanta, GA / Charlotte, NC / Greensboro, NC only***

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 

• Manage the response to multiple concurrent cybersecurity incidents and events.
• Manage, train, and mentor a team of incident coordinators.
• Manage multiple workstreams between cross-functional teams.
• Maintain incident and event records, prepare and present post-incident reports and recommend improvements to leadership.
• Develop, refine, and maintain documentation, processes, and procedures.
• Stay updated on emerging cybersecurity threats, attack techniques, and best practices. 
• Manages projects end-to-end within the program on time, on budget, and with quality as per scope.
• Responsible for developing the project's timeline, keeping track of programs and projects.
• Development Deliverables, interdependencies with other systems and operating areas.
• Ensures responsible parties deliver their assigned tasks in a timely manner.
• Responsible for providing status and raising issues to Senior Management, Technology Management, and to Business and Technology Release Management as appropriate.
• Interdependency Tracking-Responsible for ensuring early engagement of cross impacted teams such as Architecture, Information Risk, Tech Infrastructure etc.
• Supporting the development and approval of the project's business case.
• Managing project life cycle phases, such as Initiation, Development (requirements, design, build, test), and Implementation (implementation and project closure), including both Tech and Business deliverables.
• Facilitate and participate in the delivery process for major project deliverables including Project Plan, Business and Functional Requirements, Analysis & Design, QA, End User Testing, and Product Management deliverables.
• Coordinating and leading "virtual team" resources located in multiple global locations.
• Preparing and presenting project updates for executive leadership.
• Other responsibilities include managing the change control process, overseeing the project's financial approval process, managing project issues/ risks, developing contingency plans, and other activities in support of the team's overall success.

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• BA/BS IT/ Computer Science, MIS, Economics, Finance, Operations Management, or a related discipline.
• 5+ years professional experience in banks or other financial institution, consulting firm, and or software company.
• 5+ years project management experience leading complex projects.
• Strong organizational skills and attention to detail.
• Strong communication skills, both written and verbal, with ability to influence others and facilitate difficult conversations with leadership.

Preferred Qualifications:

• 5+ years’ incident management experience
• 5+ years' experience in a technology role within Financial Services
• Knowledge of Cybersecurity Operations – Incident Response, Threat Intelligence, Incident Management, Security Monitoring.
• Master’s degree in business, information technology, information security, or an equivalent combination of education and work experience
• Technical / security certifications (e.g. CCNA, Network+, ITIL, Security+, CySA+, CISM, CISSP)
• Knowledge of InfoSec platforms, CrowdStrike, Splunk, SIEM, CyberArk, SailPoint, etc.
• Understanding of systems development methodologies. Ability to direct and manage business partners, technology resources, subject matter experts, user interface design, QA, UAT, and all other groups involved in the end-to-end process needed to define, design, and deploy product capabilities.
• Help provide 24/7, on-call coverage and  backup support on a rotating schedule/basis

Other Job Requirements / Working Conditions

Sitting

Constantly (More than 50% of the time)

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Travel

Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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