IT Infrastructure Architect

We create possibilities that move life and commerce forward

Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place.

Location: Bangalore

Department: Information Technology

Reports to: Senior Director- Applications and Systems 

Years of Experience - 14+ Years

Position Summary:

We are seeking a seasoned IT Infrastructure Architect to lead the design, deployment, optimization, and governance of enterprise IT infrastructure and cloud environments. The ideal candidate will possess deep expertise across data center operations, cloud architecture (AWS, Azure, GCP), cybersecurity, network and system design, and IT governance frameworks. This role demands strong leadership, project management acumen, and the ability to align technology with business objectives.

Key Responsibilities:

• Architecture & Infrastructure Design

• Design and maintain scalable, resilient, and secure IT infrastructure solutions (on-premises, hybrid, and multi-cloud).

• Lead cloud migration strategies and architecture across AWS, Azure, and GCP platforms.

Evaluate and improve existing infrastructure for redundancy, performance, cost-efficiency, and uptime.

• Project & Operations Leadership

• Lead end-to-end planning and execution of infrastructure and IT operations projects.

Collaborate with cross-functional teams including development, DevOps, and business leaders to align infrastructure with business goals.

• Manage vendor relationships, SLA performance, and compliance with procurement and governance policies.

• Security & Compliance

• Drive implementation of cybersecurity controls, including endpoint protection (EDR/XDR), firewalls, DLP, ZTNA, and compliance tools (ISO 27001, ISO 20000, HIPAA, PCI).

• Conduct risk assessments and ensure business continuity through BCP/DRP strategies.

Documentation & Knowledge Management

• Prepare and maintain high-level and low-level design documentation (HLD/LLD), SOPs, and runbooks.

• Create and publish knowledge base (KB) articles in platforms like ServiceNow for support teams.

Process Excellence & Automation

• Drive ITSM adoption (Incident, Problem, Change, Availability, Knowledge Management).

• Lead automation and optimization initiatives using tools like Python, Power Automate, Azure DevOps, and Flow.

• Implement proactive monitoring and anomaly detection frameworks for infrastructure health.

Qualifications:

Education: Bachelor’s Degree and above

Certifications:

• Microsoft Certified: Azure Solutions Architect Expert

• AWS Certified Solutions Architect

• CISSP® – Certified Information Systems Security Professional

• PMP – Project Management Professional

• CCNP (Collaboration), CCNA

• TIL v3 Foundation

Key Skills & Competencies:

• 15+ years in IT Infrastructure, Datacenter, Networking, and Cloud Architecture

• Proven experience in digital transformation, cloud migration (AWS/Azure), and virtualization

• Strong cybersecurity and compliance domain knowledge

• Excellent leadership, communication, and stakeholder management skills

• Deep experience with CRM, UC, Contact Center, and enterprise productivity platforms

Preferred Attributes:

• Hands-on experience with Infrastructure implementation in infrastructure monitoring

• Ability to engage with CXO-level stakeholders and articulate strategic technology solutions

• Strong vendor and budget management experience

• Experience leading ISO/ITIL-based governance frameworks across global/regional operations

Committed to diversity and inclusion

At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique.

We are proudly an Equal Employment Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran.  In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.