Cyber Fraud Analyst Detroit metro

CYBER FRAUD ANALYST

The Cyber Fraud Operations team is responsible for utilizing various methods of fraud detection and
prevention where it relates to Comerica and its customers. This is accomplished by acting upon
alerts/notifications in a timely manner, monitoring and parsing sources of data, and by taking a proactive
approach in detecting early signs of suspicious activity to prevent customer fraud.

The Cyber Fraud Analyst is responsible for running routine operational tasks to detect, mitigate and
prevent fraudulent activity from a cyber standpoint. This includes monitoring and detecting potentially
fraudulent domains targeting Comerica customers, detecting anomalies in customer login activity, and
remediating customer data available on the dark web and criminal channels.

Position Responsibilities:

Cyber Fraud Incident Response

• Respond to cyber fraud alerts/notifications generated through the ticketing
  system and other technologies.
• Perform monitoring, detection, and initial analysis of potentially fraudulent
  domains to remediate credential theft attempts.
• Monitor customer login data for suspicious traffic and escalate to internal fraud
  teams when necessary.
• Monitor the dark web and criminal channels via vendor platforms to detect
  fraudulent actions targeting customers.
• Collaborate with external facing teams to remediate potential fraud.
• Identify and fix gaps by improving current processes or creating new ones.

Technical Analysis

• Develop and utilize SQL queries to aid in the investigation of cyber fraud events.
• Utilize understanding of network traffic fundamentals to detect fraudulent
  activity and remediate as necessary.
• Debug, troubleshoot, and enhance Python scripts used to automate the
  detection of fraudulent events.

Communication and Administration

• Leverage team’s ticketing system for tracking metrics.
• Create official process documentation and perform revisions on current
  documentation when required.
• Perform tuning and maintenance of current processes and provide feedback.
• Assist with testing, audit, and other ad hoc requests as required, with guidance
  from the senior staff and the Cyber Fraud amp; DLP manager.
• Other duties as assigned.