Senior Analyst, Information Security Engineering

About FWD Group

FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance.

For more information, please visit www.fwd.com

FWD Technology and Innovation Malaysia Sdn. Bhd., known as FWD TIM, was established in late 2019. Strategically located in Kuala Lumpur, FWD TIM serves as a pivotal shared service location within FWD Group, providing services to multiple markets across the Group. FWD TIM houses a diverse and talented workforce focused on essential business and technology services such as information security, cloud operations, IT solutions delivery, digital and data, actuarial, finance, investments, and customer service, among many others. FWD TIM is dedicated to drive and deliver operational excellence and efficiency, foster innovation and ensure regulatory compliance across all business functions as well as maintain a competitive edge in the market.

PURPOSE

• Communicate, implement and execute any Network Security Initiatives or Projects
• Work closely with Group InfoSec and business units to provide Level 2 or 3 support on any FWD Network Security Controls
• Act as single point-of-contact to assigned business units for any queries in relation to these network security controls
• Conduct investigation and escalation on any discrepancies in the security control deviation
• Support the team in the complex integration and incident matters

KEY ACCOUNTABILITIES

• Facilitate and guide the implementation of new network security controls for assigned markets
• To coordinate the collection and generation logs for issue resolution
• To prepare network security control metrics for management reporting
• Perform periodical and ad-hoc network data analytics for security controls improvement
• To support and participate in any project initiatives for remediation, service improvement and/or cost-savings
• Proactively identify, plan and execute improvement opportunity to increase efficiency and effectiveness of reporting process and tools 
• Coach junior team members

KEY PERFORMANCE INDICATORS

• Accuracy of the reports and timely submission
• Support the Network and Cloud Security Lead and Head of Security Engineering in continuous uplift of deliverables
• Ensure operations and management of services are delivered within agreed SLAs across FWD group and business units
• Meet the objectives of the role within the defined timelines
• Provide continuous support and consultation with regards to deliverables across FWD Group and Business Units
• Conduct periodic review assessments on existing controls and processes related to deliverables
• Doing things right, creating synergies for the overall FWD goals and objectives, along with a people first approach

EXTERNAL & INTERNAL CONTACTS

• Group Head of Information Security Engineering
• Group IT and IT Security Teams
• Business Units Technology Teams
• Vendors and/or Service Providers

QUALIFICATIONS / EXPERIENCE

• Minimum 3-5 years of experience in areas relating to Network Security
• Degree from Information Technology or equivalent discipline

KNOWLEDGE & TECHNICAL SKILLS

• Hands on experience in implementing or managing Networking Products such as Checkpoint, Palo Alto, Zscaler, Skybox
• Detailed oriented and able to work under pressure and accustomed to work under tight deadlines
• Team-oriented, collaborative, and agile and able to adapt to changes
• Good stakeholder management and communication skills
• Good written and verbal communication skills, strong interpersonal skills and the ability to communicate effectively