Product Security Manager

Job Description

Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.

Product Security at Zendesk is a globally distributed team of passionate, motivated and focused application security specialists. We understand how to build applications securely and enjoy crafting creative approaches to scale security either through automation, education or secure design. 

As we have grown tremendously in the past few years, we are looking for a Manager with Product Security or Application Security experience to lead our Pune Product Security team. Our customer service and engagement products are powerful and flexible, and scale to meet the needs of over 150,000 businesses. We are the champions of customer service and the security team at Zendesk brings confidence to how we do it. 

On the Zendesk Product Security Team, we develop and build processes and tools that allow us to make the right, secure decisions for our customers and bake security into our products. We partner with our engineers to prioritise security during the entire software development lifecycle and provide them the tools and programs to do so, including a mature bug bounty program, a vibrant Security Champions program, regular and in-depth security reviews, static/dynamic testing tooling and vulnerability lifecycle management. Within the Product Security organization, your team's focus will encompass a secure by design approach to product security reviews with local partners and building new security tooling, including customer facing features.

What you get to do every day:

• Own and grow the Product Security team in Pune 

• Take an active role in the development and growth of our people, enabling them to achieve their career goals

• Balance your time between solving technical problems and providing strategy and direction to the team. 

• Partner with Zendesk Engineering to review software design from a security perspective while driving improved security controls across our product portfolio

• Respond to incidents/breaches as needed and support investigations

• Work in a collaborative, fast-paced, global, and flexible environment

What you bring to the role:

• Strong interpersonal and communication skills and the ability to adjust your style depending on the situation

• A passion for developing and growing the careers of individual contributors and the ability to develop strong, inclusive relationships

• Between 7-10 years of professional experience either in an offensive or defensive security role, preferably  in the application security space.

• Experience managing people and teams

• Ability to work on multiple projects/tasks at once - balancing and prioritizing work appropriately

• A deep understanding of the SaaS product development lifecycle through experience or exposure to a modern development and deployment lifecycle

• A strong understanding of AWS products and services

• Knowledge of modern web application technologies including their security threats and vulnerabilities

• Evidence of excellent problem solving skills and self motivation to learn and upskill regularly

Nice to have:

• Security certifications such as OSCP, CISSP, GWEB, GPEN, GWAPT, GSEC, etc. is a plus

• Involvement in local or regional security user groups or conferences

Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 150,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages. Founded in 2007 and headquartered in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America. Learn more at www.zendesk.com. Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.