3rd Line Network Engineer

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: 

About Ingram Micro
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.
 

About the role

We are seeking an experienced and highly skilled 3rd Line Network Engineer to join our team. In this role, you will be responsible for managing, supporting, and optimizing complex network infrastructure for our managed service customers. You will work closely with the 1st and 2nd line support teams, as well as collaborate with other IT departments, to ensure that the network infrastructure is reliable, scalable, and secure. The role demands advanced problem-solving skills, a deep understanding of networking technologies, and the ability to handle escalations from junior teams.

As a 3rd Line Network Engineer, you will:

• Design, configure, and maintain the organization's network infrastructure, ensuring it is secure, highly available, and scalable. This includes LAN, WAN, VPN, and cloud networking

• Provide expert-level support for complex network issues escalated from the 1st and 2nd line teams, diagnose root causes, and implement solutions to restore services quickly with minimal downtime

• Continuously monitor and improve the performance of the network infrastructure by identifying areas for optimisation and implementing best practices

• Ensure the network is secured against threats by implementing and maintaining firewalls, VPNs, intrusion detection/prevention systems, and ensuring adherence to security best practices

• Lead or contribute to network-related changes, such as network upgrades, migrations, and integrations. Collaborate with internal and external stakeholders

• Create and maintain detailed documentation related to network configurations, procedures, and troubleshooting guides. Provide regular reports on network performance, incidents, and changes

• Work with other IT teams internal or external to ensure a seamless and cohesive IT environment. Share knowledge and best practices with junior engineers

• Engage with vendors for support, service contracts, and product procurement, ensuring that service levels and SLAs are met for example Cisco

About you

To set you up for success, we are looking for the following skills and experience:

• In-depth knowledge of TCP/IP, DNS, DHCP, HTTP/S, FTP, and other common network protocols

• Extensive experience with IP addressing (IPv4 & IPv6) and subnetting

• Strong experience with routing protocols (e.g., OSPF, BGP, EIGRP)

• Proficiency with Cisco, Juniper, or Fortinet routing and switching hardware

• Configuration and management of VLANs, VTP, STP, and spanning tree protocol

• Strong understanding of firewall configuration and management (e.g., Cisco ASA, Fortinet)

• Experience with VPN technologies (e.g., IPsec, SSL, MPLS)

• Familiarity with intrusion detection/prevention systems (IDS/IPS)

• Proficient in using network monitoring tools (e.g., Logic Monitor)

• Experience with SNMP, Syslog, and network performance tuning

• Strong experience in managing and troubleshooting wireless LANs (Wi-Fi) using tools like Cisco Meraki or Aruba Networks

• Knowledge of cloud networking in AWS, Azure, or Google Cloud environments

• Experience with hybrid cloud network integration

• Expertise in advanced troubleshooting methodologies and tools for diagnosing complex network issues

• Experience with packet capture analysis, network flow analysis, and latency diagnostics

• Proficiency with network automation tools (e.g., Ansible, Python) for task automation and configuration management

• Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent work experience

• Minimum of 5 years of experience working in network engineering roles, with at least 2 years in a 3rd-line support or senior networking position

• Strong experience in designing, managing, and troubleshooting complex networks across various technologies and platforms

• Fortinet and Juniper experience and knowledge is highly desirable

Certifications Needed:

• CCNP/CCIE (Cisco Certified Network Professional/Expert), JNCIP (Juniper Networks Certified Internet Professional), Fortinet NSE Level or equivalent advanced networking certifications

• CompTIA Network+, Certified Information Systems Security Professional (CISSP) for security knowledge

About our benefits
Apart from great parties, team spirit and a positive mindset, we also have:

• Competitive salary & Bonus system

• Additional health insurance and Life Insurance

• Food vouchers & Transport Allowance

• Well-being Program & Multisport card

• Referral and baby bonus

• Paid holiday days increasing in time.

• Language courses

• Free access to LinkedIn Learning Platform

• Great career growth and development opportunities

• Hybrid type of work

• Modern office space with free coffee and hot beverages

• Company discounts

• Recognition awards

Don’t believe us? Apply now and see for yourself.

#LI-Hybrid #LI-VA1 #IngramMicroBulgaria