Incident Manager

The Incident Manager at AllPoints Fibre plays a crucial role in ensuring the effective and efficient handling of incidents within our organisation. They are responsible for coordinating and overseeing the resolution of incidents to minimise disruption and impact on business operations. IM plays a critical role in maintaining the security and stability of an organisation's operations by leading incidents, learning from them, and implementing measures to prevent their recurrence.

What you will be doing:

• Quickly identify and classify incidents based on their impact and urgency.
• Ensure incidents are properly categorized to prioritize the response.
• Lead the incident response process, orchestrating actions of the response team.
• Determine the scope and severity of the incident.
• Maintain clear and regular communication with all relevant stakeholders, including internal teams, management, and external partners.
• Provide timely updates on incident status, progress, and resolution efforts.
• Develop and implement an incident resolution plan, assigning tasks and responsibilities to the response team.
• Collaborate with technical teams to identify and apply solutions for mitigating and resolving incidents.
• Document all actions taken during the incident response process.
• Prepare and distribute incident reports to relevant parties.
• Conduct post-incident reviews to analyse root causes and contributing factors.
• Identify areas for improvement in incident response and prevention.
• Implement corrective actions to prevent similar incidents from recurring.
• Develop and maintain an incident management framework, including policies, procedures, and guidelines.
• Ensure compliance with industry best practices and regulatory requirements.
• Provide training and awareness programs to educate employees and stakeholders about incident response procedures.
• Continuously monitor and assess the effectiveness of incident management processes.
• Propose and implement enhancements to incident management procedures.
• Ensure that contractual agreements related to incident response are followed.
• Allocate resources effectively to manage multiple incidents simultaneously.
• Ensure that the incident response team has the necessary tools, training, and support.
• Maintain a repository of incident-related documents, reports, and evidence.
• Maintain a repository of incident-related documents, reports, and evidence.
• Ensure the security and confidentiality of incident records.
• Verify that all incident-related tasks have been completed.
• Confirm that all stakeholders are informed of the incident's resolution.
• Cover the On-call rota to support the Incident Management process.

About you:

You will have...

• Bachelor’s degree in business administration, Risk Management, IT, or a relevant field (e.g. Information Technology, Computer Science, Business).
• Proven experience in incident management or a related role, with a strong understanding of IT, systems and technologies.
• Knowledge of incident management frameworks, such as ITIL or NIST.
• Understanding of IT, systems, networks, applications, and infrastructure is essential. This includes knowledge of operating systems, databases, networking protocols, and cloud computing platforms.
• A strong understanding of cybersecurity principles, threats, and vulnerabilities is crucial. Knowledge of common attack vectors and techniques used by threat actors is essential for effective incident management.
• Awareness of data protection laws, industry specific regulations, and legal requirements related to incident reporting and breach notifications is necessary, especially in regulated industries.
• Knowledge of risk assessment and risk management principles is important for assessing the potential impact of incidents and prioritizing responses.
• Prior experience in incident response or a related role is valuable.

The benefits at APF...

At AllPoints Fibre, we're all about looking after you. We offer an extensive wellbeing package that goes beyond the EAP. Your benefits will include Bupa private medical insurance and dental cover, income protection insurance, group life insurance and a health plan to help with day to day expenses such as eye care... we will even pay for you to get a massage!

Everyone needs a break now and then, right? That's why we start all our employees off with a generous 30 days' annual leave allowance (pro rata), plus bank holidays. And if you ever need some extra time off due to illness or parental leave, we've got enhanced leave plans in place to support you through that.

Additionally we know how important it is to feel secure with your finances. That's why we have benefits dedicated to your financial wellbeing. You will be able to join our employer contributory pension and in addition to income protection insurance, group life insurance we offer cashback and voucher schemes to help cover living cost such as electricals and personal spending. 

About us:

Established in 2021, AllPoints Fibre has grown from regional roots in Jurassic Fibre, Giganet and Swish Fibre, to establish a national wholesale network.

APFN is now a leading wholesale provider of full-fibre broadband solutions, dedicated to transforming the digital landscape by delivering ultra-fast, dependable, and affordable internet services to businesses and homes across the UK. We are committed to providing exceptional customer service, creating innovative products and services whilst leading through sustainability.

We have set ourselves the goal to become the best place to work, we recognise that our people are at the heart of what we do - join us on our journey to become the UK’s most recommended way to connect!

Next steps 

If the role sounds like the right fit for you, we look forward to seeing your application! If shortlisted, our Talent Acquisition Team will be in touch to set up and initial conversation. Next stages will involve meeting with our hiring teams to discuss the role and your experience in more details.

One last thing...

AllPoints Fibre value diversity and are committed to creating a diverse and inclusive environment for all employees. Help us create a secure, inclusive digital world where diversity fuels innovation; your vision, your voice, and your skills have a place here!

If you require any reasonable adjustments to be made during your interview process, please tell us in your application.