Senior Service Engineer IS, Compliance *Hybrid*

Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Service Engineers work in partnership with individuals and teams from throughout the organization to ensure that products, systems, and processes adhere to applicable safety, quality, and regulatory standards.  Their technical skills and attention to detail are paramount in ensuring the accuracy of inspections, tests, and the review of data to identify areas of non-compliance and to help determine and implement corrective actions.

 Providence supports hybrid work for applicants who live within daily commuting distance one of our primary office locations listed below:

• Redmond, Washington
• Renton, Washington
• Seattle, Washington

 Please note the following important details regarding this position:

• This role is a hybrid position and will report into a primary hub location weekly as scheduled

Essential Functions:

• Reviews and evaluates product designs, manufacturing processes, and quality control procedures for compliance with regulations and standards
• Helps to interpret and provide guidance on domestic and international regulatory codes and standards
• Conducts and participates in internal audits to measure compliance
• Collaborates with internal teams to address compliance issues
• Helps develop and implement policies and practices necessary to comply with legislation and industry standards
• Conducts product testing and risk assessments to verify compliance
• Conducts regular reviews of company procedures and processes
• Documents and reports findings of compliance audits and inspections
• Implements and monitors corrective actions to address non-compliance issues
• Keeps up to date with changes in regulatory legislation and guidelines
• Communicates with regulatory bodies to address queries and submit documentation
• Provides training to caregivers and provides advice on compliance matters
• Maximizes the effectiveness of financial resources and identifies cost saving opportunities for consideration by the service team

 Required Qualifications: 

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
• 5 or more years of related experience
• Experience in automation, specifically related to deployment, recovery, or other manual processes
• Experience with n-tier solutions
• Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
• Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
• Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
• Good experience leveraging data and metrics to drive behavior, process, and priority decisions
• Experience using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis

Preferred Qualifications:

• Experience in a Healthcare environment
• 5 or more years of cyber security experience

Salary Range by Location:

• Washington: Seattle, Renton, Redmond: Min:$63.91, Max: $108.82 

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. 

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.