Customer Assurance Analyst

Join the Team Making Possibilities Happen

If you’ve ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to serve the payment needs of organizations and people the world over.

 

This position can be remote but candidates must live and work in the US in Eastern and Central Time Zone only.

 

Job Purpose

Serve as Liaison to facilitate ACI’s response to external audit/exam/assessment engagements to provide external assurance of ACI’s management, operational, and control alignment with applicable regulations, IT security standards, contract requirements, etc. as related to Information Security and Risk Management policies, procedures, and relevant control implementations. 

 

Scope of engagements will include but is not limited to global Regulations of Financial Services/Banking and Healthcare sectors, Industry Standards such as ISO (27001, 27017), PCI (DSS, PIN, 3DS), SSAE18 (SOC1/SOC2), and industry best practice related to Information Security, Risk Management, Business Continuity/Disaster Recovery, Privacy, and more. Source of external engagements include but is not limited to Regulators, Customers, Business Partners, and more.

 

Essential Functions and Responsibilities

• Work collaboratively externally, and internally with many teams across functional areas and geographies to ensure engagements are facilitated professionally and timely. Provide audit/exam/assessment subject matter expertise to ensure engagement achieves its stated goal in a timely manner.
• Work proactively to reduce impact of engagement and limit duplication of control analysis and testing, by leveraging readily available assurance package of information and relevant reports available for distribution to auditors/examiners. Work closely with team members to identify similar requests and leverage shared knowledge and experience to efficiently facilitate each engagement.
• Facilitate the completion of all required tasks during the engagement, including but not limited to answering due-diligence questionnaires, providing policy/procedure documentation and control evidence to auditor/examiner, coordinating meetings with relevant SMEs, hosting web-sessions, documenting meeting minutes and audit/exam notes, and more.                                                                                        
• Utilize all necessary tools to ensure all relevant documentation is gathered and stored during and post engagement.
• Communicate engagement requests and notices with urgency to management and key stakeholders, escalate engagement risks effectively and drive to resolution in timely manner to ensure minimal impact to engagement. 
• Understand and adhere to all Corporate Policies, including but not limited to ACI Code of Business Conduct and Ethics, and Global Information Security Standards
• Understand and adhere to all department procedures for facilitation of engagements, tracking and reporting of engagement findings, and escalation procedures as needed.
• Communicate effectively and professionally in all aspects of the role, internally and externally, representing ACI’s Core Values and promoting a positive environment for ACI to maintain and build trust within the context of external engagements.
• Effectively utilize, and support development and maintenance, of team processes and procedure documentation, tools for tracking and reporting engagements, their status and progress, and any outcome requiring further monitoring and reporting.
• Contribute to ongoing maturity and development of team to achieve goals outlined by management.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. 
• Other duties as assigned.

 

Qualifications (Education, Experience, Knowledge, Skills, and Abilities)

• Bachelor’s degree or equivalent experience, preferably in Information Systems related field of study, Information Security Risk Management/Third Party Risk Management, or Compliance, Certification Requirements: CISM, CRISC, CISA, CISSP, or CTPRP required.
• 3+ years’ experience in related fields, such as Information Security, Risk Management/Third Party Risk Management, Compliance
• Certification Requirements: CTPRP or equivalent certification required.

 

Preferred Qualifications (Education, Experience, Competencies)

• Certification: CISM, CRISC, CISA, CISSP, or CTPRP required.
• Prior experience in Payments Services industry

 

Benefits:  In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment. 

Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com Job ID (Requisition #16097)

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally

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ACI Worldwide is a global leader in mission-critical, real-time payments software. Our proven, secure and scalable software solutions enable leading corporations, fintechs and financial disruptors to process and manage digital payments, power omni-commerce payments, present and process bill payments, and manage fraud and risk. We combine our global footprint with a local presence to drive the real-time digital transformation of payments and commerce.