Senior Customer Success Lead

Clarity Innovations is a trusted national security partner, dedicated to safeguarding our nation’s interests and delivering innovative solutions that empower the Intelligence Community (IC) and Department of Defense (DoD) to transform data into actionable intelligence, ensuring mission success in an evolving world.

Our mission-first software and data engineering platform modernizes data operations, utilizing advanced workflows, CI/CD, and secure DevSecOps practices. We focus on challenges in Information Warfare, Cyber Operations, Operational Security, and Data Structuring, enabling end-to-end solutions that drive operational impact.

We are committed to delivering cutting-edge tools and capabilities that address the most complex national security challenges, empowering our partners to stay ahead of emerging threats and ensuring the success of their critical missions. At Clarity, we are people-focused and set on being a destination employer for top talent, offering an environment where innovation thrives, careers grow, and individuals are valued. Join us as we continue to lead innovation and tackle the most pressing challenges in national security.

Role

Clarity Innovations is seeking a senior Customer Success Lead and Solutions Architect to join a fast-paced, highly agile team of product developers, software engineers, client success managers, and analysts supporting both commercial and government clients. A strong background in an intelligence analysis discipline and an acute knowledge of cyber analysis is required.

Responsibilities

• Become SME on Product and tool suite to support customer integration, onboarding and use, specifically:
  • Leverage internally developed products and commercial data capabilities to support client objectives and drive increased value
  • Provide first class training on platform as well as concepts and techniques
  • Collaborate with cross-functional teams, including sales, product development, and customer support, to ensure seamless delivery of solutions and services
  • Work with product and engineering teams to drive requirements and deliver increased capability and innovation
• Serve as a trusted advisor to clients, offering guidance, best practices, and innovative solutions to help them achieve their business objectives
• Build and maintain strong relationships with key clients, serving as their primary point of contact and advocate within the Company
• Understand clients' business objectives, challenges, and pain points to proactively identify opportunities for value creation and growth
• Develop and execute strategic account plans to drive adoption, retention, and expansion within assigned client accounts
• Monitor and analyze client performance metrics, providing insights and recommendations to optimize their experience and drive mutual success
• Collaborate with sales teams to understand client requirements and tailor cybersecurity solutions to meet their needs
• Provide expertise and guidance on cyber analysis best practices, particularly as they relate to existing client and sales environments
• Utilize custom tools and hosted platform to conduct detailed log-level, geospatial and temporal analysis of commercial data

Requirements

• Minimum 10 years of relevant experience in geospatial analysis and/or technical analysis in government or commercial sectors
• Strong understanding of geospatial and cyber intelligence techniques, particularly with commercial and unstructured data sources
• Strong knowledge of mobile application technical data, IP and telecommunications networks and digital signature management
• Excellent communication and presentation skills, with the ability to articulate complex concepts and ideas in a clear and compelling manner
• Proven track record of success in account management roles, preferably within both DOD & commercial markets (preference given to DOD)
• Strong understanding of customer relationship management principles and practices, with the ability to build rapport and trust with clients at all levels
• Strategic thinker with a results-oriented mindset, capable of developing and executing effective client success strategies

Preferred Qualifications

• Bachelor's degree in Cyber Security, Business Management, Marketing, or related fields; MBA or equivalent experience given preference
• Advanced understanding of mobile ecosystems and other location-based datasets and providing customer support of applicable technologies
• Experience in direct mission support through licensed products and software solutions
• Proficiency in CRM software and other relevant tools for managing client relationships and tracking performance metrics

Clearance

Employment is contingent upon possession of a valid and active Top Secret (TS) security clearance at the time of onboarding; Preference will be given to those who already possess an active TS clearance

Travel

Some travel (20-25%) may be required

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.