Information Security and Compliance Analyst

Summary 

Reporting to the Information Security and Compliance Director, the Information Security and Compliance Analyst will act as a technical expert in supporting the day-to-day activities of the department in order to maintain the confidentiality, integrity and availability of the organization’s information assets, monitoring actioning and reporting on security-related events.  Reporting on the status of information security and compliance across the business.  The role would suit a career driven individual with a passion to develop their own skills and knowledge in security for this challenging but highly rewarding position. 

About Smart Communications 

Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud™ platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently. Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific. Smart Communications’ Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of SmartCOMMTM, forms transformation capabilities made possible by SmartIQTM and the trade documentation expertise of SmartDXTM. In 2021, the company acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry. To learn more, visit smartcommunications.com. 

Who are you? 

Have a keen interest in the compliance/information security field.  You have a background in information technology.  Confident working with internal stakeholders is essential to make sure the organization is compliant with PCI DSS, ISO/IEC 27001 and SOC controls.  You thrive in searching for solutions to technical security issues. 

The responsibilities of the role include: 

• Supporting global time zones (UK, US, AUS) and being on an on-call schedule 
• Monitoring, actioning and reporting on security-related events from SIEM’s (Alert Logic, SecureWorks, Azure Security Center) 
• Tracking and remediating information security vulnerabilities 

• Reporting on the status of information security and compliance across the business 
• Supporting the team in compliance and information security activities, such as document management, risk management and certification requirements 
• Completion of security questionnaires/RFP’s 

What we’re looking for: 

Must have skills/experience: 

• Security certification (CISSP) 
• Strong understanding of SIEM’s (Azure Security Center, Alert Logic, SecureWorks), AWS and Azure environments 
• Strong understanding of networking and network security 

• Knowledge of Unix/Linux and Windows environments 

Knowledge of security tools (Qualys) 

Advantageous skills/experience: 

• Threat intelligence experience 

• Experience with frameworks such as ITIL, COBIT 5 

We look for the following core competencies in everyone we hire at Smart Communications: 

• Analytical Ability – effectiveness in analysing situations and identifying key issues.  
• Planning and execution – monitoring progress, taking action when necessary to rectify situations / meet deadlines.  

• Proactive – taking responsibility for making things happen.  
• Social Magnetism – taking actions, that show awareness of one’s own impact on others.  
• Teamwork – collaborating with and promoting collaboration between different parts of the business.  
• Technical expertise – keeping up to date technically within one’s own functional area.  
• Adaptability – stability of performance under uncertainty and pressure. 

• Communication & influence – using appropriate interpersonal styles and methods of communication to influence others positively to obtain agreement between different interests. 

What’s the deal? 

We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive. All our packages include an annual bonus based on the Company’s performance, so we are all incentivized to over-achieve!  

In addition to a friendly, flexible and fun working environment, we provide a range of other benefits, including extensive health and dental insurance, employer-funded HSA account, flexible spending plan, life and AD&D insurance, short- and long-term disability insurance, vision reimbursement, subsidized gym membership, and 401K contribution, as well as 18 days’ holiday allowance. 

So if we interest you, please let us know by applying for this position and tell us all about yourself. 

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity. 

To learn more about Smart Communications visit: 

https://www.smartcommunications.com/