Compliance Manager

Overview The Compliance Manager, Retirement Solutions (RS) is a UK based role and part of the Link Group’s RS – Risk, Compliance, Controls & Assurance function, which leads the risk and compliance agenda for the RS business.  Reporting to the Head of Compliance, RS, the key purpose of this role is to oversee and ensure the effective operation of the Compliance Management System for the RSS business and enable the business to achieve its business objectives within Retirement Solutions risk and compliance management frameworks and risk appetite.    A key feature of this role is the management of the Compliance Management System, including compliance frameworks, policies, standards, processes, and procedures. This role will have extensive stakeholder management and interaction with internal and external stakeholders, application of technical expertise and play a pivotal role in the identification, assessment, and mitigation of strategic, operational, and regulatory compliance risks.   The role holder will be expected to actively collaborate with their peers within the wider team and other Group functions to further develop a leading global Risk and Compliance function.
  Key Accountabilities and main responsibilities   Strategic Focus

• Drive the development, implementation, and improvement of the Compliance Management System, including compliance frameworks, policies, standards, processes and procedures.
• Ensure the compliance management system is operating effectively and enables the business to mitigate or minimise the risk of legal or regulatory sanctions, material financial loss or reputational damage.
• Support the business to achieve its strategic objectives while ensuring compliance with legal and regulatory requirements, and within the Group’s risk appetite.

Operational Management

• Ensure the frameworks for compliance, complaints, incidents, and breaches of regulatory obligations is robust and adheres to regulatory requirements, guides, and standards (e.g. ISO 37301:2021 Compliance management systems)
• Undertake compliance monitoring and reporting in accordance with the Compliance Monitoring Standard
• Assist the RS business units to understand their compliance obligations and controls and ensuring the compliance testing programme is operating effectively
• Provide timely and accurate compliance interpretative advice in relation to the administration of pension legislative requirements to internal stakeholders and RSS clients, where appropriate.
• Manage and/or assist the business and clients with responses to regulatory notices
• Undertake breach assessments in accordance with relevant legislative requirements and regulatory guides, any jurisdictional specific breach reporting and other mandatory data breach notification scheme and liaise with other internal stakeholders on other mandatory reporting requirements, e.g. Information Security – cyber security incident reporting. 
• Assist the RS business to identify, mitigate and manage regulatory compliance risks in relation to existing and new products and services.
• Review, analyse, and assess compliance exceptions with a view to identifying process improvement opportunities.
• Compile, assess, analyse, and prepare reporting on compliance performance to management, business risk committee(s) and Boards, as required.

People Leadership

• Prepare and deliver training in relation to regulatory requirements and compliance management system, including compliance frameworks, policies, standards, processes and procedures.
• Play a leading role in defining and embedding a sustainable culture of risk awareness, which is consistent with Retirement Solutions core values.
• Work collaboratively with the Group Enterprise Risk Management and Compliance functions, Internal Audit and other Group Functions to support the business to embed an effective risk culture.
• Maintain strong working relationships with key stakeholders including internal, clients, regulators, and industry associations/bodies.

Governance & Risk

• Promote a sustainable culture of risk awareness in the RS business that is consistent with Retirement Solutions core values 
• Ensure adherence to Retirement Solutions policies, and legal and regulatory requirements
• Support Retirement Solutions assurance programs that deliver effective risk management and compliance practices
• Attendance and leadership at relevant internal and external forums/committees
• Monitor and report on compliance with regulatory requirements

Experience & Personal Attributes

• Qualifications in Business, Commerce, Law, or a related field are desirable but not essential, combined with ongoing professional development, such as post-graduate or vocational study
• Practical and demonstrated experience within the superannuation industry in the UK
• Practical experience with risk and compliance management frameworks within the UK financial services industry
• Understanding of the regulatory and operational environment, policy development and key legislation relevant to the superannuation and financial services industries in the UK as applicable
• Excellent communication (both written and verbal) and engagement skills with demonstrated ability to negotiate and influence stakeholders at all levels

The above list of key accountabilities is not an exhaustive list and may change from time to time based on business needs. In addition, as the role is part of a global team travel and flexibility to work outside standard hours may be required in this role.