Lead Analyst - Information Security

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Position Title : Lead Analyst - Information Security

Career level : P3

Job Category : Manager

Role Type : Hybrid

Job Location : Bangalore

About the Team:

The IAM SSO/MFA Operations team is a community of dedicated professionals committed to safeguarding our organization’s information security. Our values - inclusivity, transparency, and excellence – drive everything we do. We strive to ensure our users have the appropriate levels of access. Join us and make a meaningful impact on our SSO/MFA posture.

Key Deliverables (Duties and Responsibilities)

The IAM SSO/MFA Operations engineer performs a wide variety of evaluation, maintenance, installation, application onboarding and training tasks to ensure the security tools meet the company’s control requirements and objectives. The IAM SSO/MFA Operations engineer also provides information, and recommendations regarding infrastructure configurations and installations.

Skills and Qualification (Functional and Technical Skills)

Functional Skills:

• Support the deployment and integration of application onboarding.
• Proficiency with MS Visio, PowerPoint, Word, and Excel
• Ability to discuss technical concepts and interdependencies with customers.
• Experience gathering high level functional and operational requirements.
• Experience developing and managing multiple system designs concurrently.
• Provide operation and maintenance of existing SSO/MFA solutions.
• Develop design documentation, standard operating procedures (SOP’s) and implementation/deployment plans for SSO/MFA enabled applications.
• Provide after-hours and on-call production support when required.
• Develop diagrams and documentation to support infrastructure configuration changes.
• Provide security tool enhancements and performance tuning to increase capability to support new requirements.
• Plan, test, and deploy firmware, software upgrades, and security fixes.

Technical/Business Skills:

• Experience supporting Federated solutions (PingFederate, Okta, RSA SecurID Authenticate, etc.) in enterprise environment.
• Hands-on with SSO Protocols (SAML 2.0, Oauth 2.0, OIDC, WS-FED)
• Trouble shooting SSO authentication incidents.
• Background in information security systems with specific knowledge around access control
• Hands-on Windows 2019 or later Server administration experience
• Hands-on Active Directory and LDAP query experience
• Hands-on PowerShell/Python or similar scripting experience
• Hands-on Terraform or similar scripting experience.
• Functional understanding of TCP/IP networks and firewalls
• Functional understanding of the following protocols: TCP, UDP, DNS, NetBIOS, HTTP, HTTPS, SMTP, SNMP, SSH, SSL
• Basic UNIX/Linux system administration experience
• Knowledge of working with SIEM tools (Splunk, CrowdStrike, etc.)
• Hands-on working with monitoring systems (SolarWinds, Zabbix, etc.)
• Review and assess program effectiveness and continuous improvement opportunities.
• Plan Okta agent Updates and Implement.
• Running Syncs in Okta
• Accept and Assign ESSO requests for integrations.
• Update and maintain a network list of IPs from Zscaler.
• Update Custom Cert for Okta (MyApps) on a yearly basis.
• Decommission Okta apps and app groups when retired from use.
• Maintenance Requests for Okta
• Certificate replacement
• URL changes
• Group and Attribute updates.
•  Support existing login through Ping from FCB

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.