Technical Account Manger

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We're committed to bringing passion and customer focus to the business.

Corporate Overview

In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.

And we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you are helping to:

• Build and enhance our proven security platform
• Blend innovation and speed in a constantly evolving cloud environment
• Analyze new threats and offer deep insight through data-driven intel
• Collaborate with customers to help solve their toughest security challenges

We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trusts us as a security partner.

The Role

The role of the Technical Account Manager is to work with your customers so that they realize the full value of the products and services they have purchased from Proofpoint. This is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. 

Successful candidates will have 1-3 years technical experience or college equivalent and preferably a security software foundation, with knowledge of Linux, messaging, and cloud services. Candidates should have experience interfacing with customers and driving projects and/or issues to completion with little direction, and above all, a passion for ensuring a top-quality customer experience.

Your Day-to-Day

• Understand the customer’s unique security goals, business requirements, network configuration, and Proofpoint deployment.
• Assist Proofpoint customers with setting goals and success criteria for their Proofpoint deployment and provide reports to track key metrics and progress.
• Act as a technical advocate to manage and monitor interactions with our technical support team proactively escalating issues and feature requests.
• Collaborate at all levels within an organization, create and deliver executive customer presentations that outline system performance, potential issues, and suggested forward courses of action whilst proactively making recommendations to improve customers’ security posture and system performance
• Provide insights on industry trends, the security landscape, best practices, and product roadmaps affecting the customer’s business.
• Participate in weekly Status calls, Monthly management calls and Periodic executive-level business reviews.

What You Bring to the Team

• 1-3 years, or college equivalent, industry experience in a client/professional services, engineer, support engineer, IT operations management, engineering with exposure to multiple technology areas, internship, or technical education
• Knowledge of data communication concepts and technologies specifically email and networking.
• Exposure to Linux, SMTP, and MySQL.
• Working knowledge of Windows, Active Directory, and Microsoft Exchange.
• Very strong customer service and excellent communications skills, both written and oral.
• Adaptable and willing to learn new technologies.
• Knowledge of project management and strong time management skills.
• Ability to effectively work in a team environment as well as independently.
   

Why Proofpoint 

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation.

We are a diverse, multinational Proofpoint with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.

#LI-JR1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area:

Base Pay Range: 75,225.00 - 110,330.00 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

Base Pay Range: 59,400.00 - 87,120.00 USD

All other cities and states excluding those listed above:

Base Pay Range: 54,450.00 - 79,860.00 USD