Technical Support Specialist - Information Security Office

Location: Augusta,Maine,United States

OFFICE OF INFORMATION TECHNOLOGY - MAINE IT

INFORMATION SECURITY OFFICE

-ANTICIPATED VACANCY-

Opening Date: May 27, 2025

Closing Date:  June  10, 2025

Job Class Code: 0870
Grade: 27
Salary: $66,952.08 - $94,077.37/Annually (includes 15% recruitment & retention stipend and eligible for an additional 5% annual training bonus)
Position Number: 020241543

OVERVIEW:

The Office of Information Technology (OIT), within the Department of Administrative and Financial Services (DAFS) is seeking a Technical Support Specialist (TSS) to join the Information Security Office (ISO). This role is essential to supporting and enhancing the State of Maine’s physical security infrastructure. If you are detail-oriented, technically skilled, and thrive in a collaborative, mission-driven environment, we encourage you to apply.

ABOUT THE JOB DETAILS:

Hybrid Work Opportunity – This position has the potential to work from home as much as 90% of the time with management approval.

As a Technical Support Specialist (TSS) within the Information Security Office, you will play a vital role in managing the physical security aspects of information security for the State of Maine. Your primary responsibilities will include managing access control requests and reviews, maintaining compliance with physical and environmental security standards, coordinating with vendors and internal IT teams, and assisting with fingerprint-based background check processes.

You will work closely with the ISO Program Manager and act as a key resource in safeguarding the state’s critical infrastructure, particularly within data centers and environments that handle sensitive and federally regulated data. This role requires a balance of technical expertise, administrative coordination, and compliance oversight, as well as a commitment to continuous process improvement and documentation.

This position offers a unique opportunity to contribute to the State of Maine’s cybersecurity mission by focusing on the foundational elements of physical security within a dynamic and evolving enterprise IT environment.

WHAT YOU WILL DO?

As a Technical Support Specialist, you will:

• Learn and apply the Office of Information Technology’s (OIT) physical security processes, procedures, and tools (e.g., access control systems) to manage physical access requests and conduct access reviews.
• Maintain working knowledge of the Splunk Security Information and Event Management (SIEM) platform to support user access reviews.
• Review, update, and lead the rollout of the Fingerprint-Based Background Check (FPBBC) process, ensuring compliance with mandatory awareness training and system access requirements based on verified background check rosters.
• Manage and maintain user access, server rack assignments, and key control for data centers in accordance with best practices including physical and environmental security control standards set by National Institute of Standards and Technology.
• Ensure access provisioning and ongoing access management comply with federal regulatory requirements for systems handling sensitive data types.
• Assist in the creation and maintenance of Standard Operating Procedures (SOPs) and other documentation to ensure clarity and consistency.
• Participate in technical meetings and collaborate with internal IT teams, application developers, and third-party vendors to support enterprise-wide improvements to the physical security program.
• Provide operational and compliance support to the Information Security Office (ISO) Program Manager on matters related to physical security.

WHAT MAKES THIS JOB UNIQUE?

• Mission-Critical Role: You will be at the front lines of protecting the physical infrastructure that supports Maine’s most sensitive systems and data, helping to ensure compliance with federal regulations and safeguarding access to critical facilities.
• Security at the Core: Play a direct role in enforcing and enhancing physical security standards for systems containing sensitive and regulated data.
• Cross-Functional Collaboration: Work closely with IT professionals, facilities staff, vendors, and policy-makers to coordinate access, background checks, and physical asset tracking across multiple high-security environments.
• Regulatory Impact: Leverage your expertise in managing access to systems containing regulated data across multiple domains—including health (HIPAA, CMS), f payment security (PCI DSS), public benefit programs and eligibility systems (SSA, IRS), education (FERPA), and law enforcement (FBI CJIS). Your work ensures compliance with diverse federal standards and supports the secure handling of sensitive information critical to public trust and government operations.
• Growth and Development: Expand your expertise in cybersecurity, compliance, and physical security systems (e.g., Honeywell Station, Splunk), with opportunities for continuous learning and advancement in a vital area of public service.

WHY WILL YOU LOVE IT HERE?

• Purpose-Driven Work: Your contributions directly protect the systems and infrastructure that support critical services for Maine’s residents—from healthcare and public safety to education and economic assistance.
• Job Stability & Benefits: Enjoy the security of public sector employment with a comprehensive benefits package, including health insurance, retirement contributions, paid time off, and ongoing professional development opportunities.
• Supportive Culture: Be part of a mission-oriented, collaborative team that values innovation, inclusion, and continuous improvement in support of the state’s cybersecurity goals.
• Growth Opportunities: Gain hands-on experience in physical security systems, compliance, and cross-functional collaboration—building skills that are in high demand in both public and private sectors.
• Work-Life Balance: Thrive in a role that supports meaningful work without sacrificing balance, with structured hours, supportive policies, and an emphasis on employee well-being.

PREFERRED QUALIFICATIONS:

• Detail-Oriented: Demonstrated ability to manage complex access control systems, badge issuance, and inventory tracking with accuracy and consistency across sensitive environments.
• Compliance-Focused: Familiarity with a wide range of regulatory frameworks, including IRS Publication 1075, FBI CJIS, HIPAA, FERPA, SSA, and CMS requirements, and how they apply to physical and logical access controls.
• Process-Driven: Experience developing and maintaining Standard Operating Procedures (SOPs), audit documentation, and user access reviews in a structured and repeatable manner.
• Technically Proficient: Hands-on experience with physical access systems (e.g., Honeywell), security information and event management (e.g., Splunk), and identity/access management processes.
• Collaborative: Proven success working with IT, security, facilities, vendors, and compliance teams to support enterprise-wide physical security programs.
• Public Service Minded: Strong understanding of the role secure physical environments play in delivering vital services such as unemployment benefits, child support, and public health programs.

MINIMUM QUALIFICATIONS:

• A minimum of 6 years of a combination of related post-secondary education, technical certifications, or technology related work experience.  Related training, internship experience etc. may be credited as related experience on a month-per-month basis.

The selected candidate will be required to pass the required background checks(fingerprinting may be required) as a condition of employment.

This position is not eligible for visa sponsorship or STEM OPT extensions.

ORGANIZATIONAL OVERVIEW:

The Department of Administrative and Financial Services (DAFS) Office of Information Technology (MaineIT) provides information technology support to over 13,000 employees.  MaineIT oversees large-scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies.

MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do.  At MaineIT we:  

• Practice Customer-focus, ensuring that our customers are heard, and their needs are met.
• Hold ourselves to a high level of Accountability by being transparent with our stakeholders.
• Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.
• Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors.

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State. 
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
• Retirement Plan – The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS). 

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. 

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. 

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.