Global Operations Level 2 Lead - 25-138

Empower your career with Trace3 Gov, where passion meets innovation and inclusion! Embrace the future of IT while being a part of Trace3 Gov's pioneering tech community. Trace3 Gov isn’t just about technology—it’s about people. We thrive on the energy, talent, and dedication of our workforce. From our culture to professional development, we prioritize our team. We live by our core values every day and hope you will as well!  Come join a Top Workplaces organization!
On this program, our teams are committed to developing and delivering innovative solutions addressing our customers most complex challenges, including cyber-resilient mission systems, within an Agile work environment. This leadership position is based at Schriever SFB. This position will be the Level II Systems Lead for HTS and act as a liaison between operations and multiple teams to include integration, dev, and fielding. This position will report to the Global Lead and will be required to attend leadership meetings, update/present high-level briefs, and perform team lead responsibilities.

Responsibilities

• Responsibilities include:
• Directing and participating in system troubleshooting, problem resolution, and maintenance activities, both on-site and via remote telephonic support
• As a subject matter expert, the candidate will oversee Level 2 troubleshooting, break/fix support, and preventive maintenance actions, regularly interacting with remote C2BMC sites and senior leadership
• Additional duties include attending meetings, managing team resources and schedules, continuous training to both Level IIs and COSAs, conducting performance assessments, and ensuring effective communication across various stakeholder groups
• The candidate must be a proactive, self-directed leader capable of planning, coordinating, directing, and controlling team projects with minimal oversight
• Our Systems Engineering Leads are empowered to foster innovation and visionary thinking within their teams, from automating system provisioning to enhancing enterprise monitoring

Experience Required

• Required:
• Must be capable of obtaining a TS/SCI clearance and getting in indoctrinated into a higher than secret (HTS) program
• Proficiency with automation utilizing Ansible and Bash in addition to familiarization with IBM DataPower products and expertise troubleshooting certificates within DataPower proxies is essential
• Substantial experience with Red Hat or other Linux-based server administration is mandatory
• Highly skilled in System Administration and Application to ensure uptime, performance, resources and security of the system is sustained and anomalies are fixed efficiently
• Desired:
• Experience with virtualization and storage technologies such as Nutanix or VMware, as well as proficiency in automation tools i.e. PowerShell and Perl
• Data mining and analysis
• Database Administration
• Endpoint Management Products
• Automated Patch Management

Technical Skills Required

• Must have extensive expertise in system administration, monitoring, application management, and automation disciplines to ensure efficient system delivery, optimal performance, maximum uptime, and a robust cybersecurity posture
• Must provide leadership in assessing and developing Tactics, Techniques, and Procedures (TTPs), as well as Operating Instructions (OIs) essential for the administration, operation, and management of services within operational environments
• Proven experience managing Windows Domain Controllers, PKI infrastructure, and certificate administration on Windows domain controllers is required

Education Required

• Emerging authority typically with an advanced degree and 7+ year’s experience or bachelors with 9+ year’s experience or equivalent;
• Applies extensive expertise;
• Solves complex problems that require the regular use of ingenuity and creativity;
• Work is performed without appreciable direction and is reviewed for desired results from a relatively long time perspective;
• Erroneous decisions would normally result in failure to achieve major organizational objectives;
• May function in project leadership roles and represents the organization as prime customer contact on significant technical matters on contracts
• Must possess a DoD 8140 certification at IAT Level II or higher (Security+, GSEC, SCNP, SSCP, CISSP, CISA, GSE, SCNA)
• Candidate will be responsible to maintain DoD 8140 certification for the full contract period
• An active TS/SCI/SAP clearance is required
• IAT Level II is required to start
• Other: Position is normally Mon - Fri: potential surges, may require on-call, evenings and weekends support during system anomalies and or tests

Benefits: Benefit offerings include medical, dental, vision, life insurance, disability, flexible spending accounts, paid holidays, flexible PTO program, 401k program. Come join a Top Places to Work organization!
U.S. Citizenship is required for all positions at Trace3 Gov, due to security clearance and government/federal contracts held by Trace3 Gov.  EEO STATEMENTTrace3 Gov is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Trace3 Gov prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.