VDI Endpoint Security Specialist - USDS

Team Intro
The Endpoint Security team at TikTok USDS, plays a crucial role in primarily administering and maintaining our physical and virtual workstations. You will work closely with the IT Support Service department to ensure the smooth deployment and management of Windows and Mac laptops across the organization. In addition, you will work closely with lines of business to understand their requirements, design tailored virtual desktop infrastructure (VDI) solutions, and provide expert-level support to ensure optimal system performance and security.

Key Responsibilities:

1. Security and Compliance:
- Implement security best practices and policies for workstations.
- Ensure compliance with industry standards and regulations.
- Deploy patches to operating systems and applications
- Implement and enforce security protocols and policies for endpoint devices to safeguard corporate data and infrastructure.
- Stay up-to-date with endpoint security trends and technologies, proactively addressing potential vulnerabilities.

2. VDI Design and Implementation:
- Collaborate with clients to assess their VDI needs and design customized solutions.
- Implement and configure VMware Horizon View and related components to deploy VDI environments.
- Ensure high availability, scalability, and performance of VDI systems.

3. Infrastructure Optimization:
- Monitor VDI infrastructure for performance bottlenecks and implement optimizations.
- Troubleshoot and resolve complex issues related to virtualization and VDI environments.
- Conduct capacity planning to meet current and future demand.

4. Documentation and Training:
- Maintain detailed documentation of workstation configurations and procedures.
- Provide training and knowledge transfer to team members and clients.

5. Technical Expertise:s.
- Knowledge of App Volumes, Dynamic Environment Manager, Horizon TrueSSO, and Unified Access Gateways will be key.

6. Client Interaction:
- Build strong client relationships by providing excellent technical support and guidance.
- Collaborate with clients to understand their evolving IT needs and propose solutions accordingly.

7. Endpoint Support:
- Configure and provision a wide range of endpoints, including computers, mobile devices, and IoT devices.
- Ensure endpoints are set up in accordance with company standards and user needs.
- Collaborate with the IT Support Team to provide technical support to end-users for endpoint-related problems, ensuring a quick resolution.