Physical Security Operations Center Operator (PSOC)

CoreWeave is the AI Hyperscaler™, delivering a cloud platform of cutting edge services powering the next wave of AI. Our technology provides enterprises and leading AI labs with the most performant, efficient and resilient solutions for accelerated computing. Since 2017, CoreWeave has operated a growing footprint of data centers covering every region of the US and across Europe. CoreWeave was ranked as one of the TIME100 most influential companies of 2024.

As the leader in the industry, we thrive in an environment where adaptability and resilience are key. Our culture offers career-defining opportunities for those who excel amid change and challenge. If you’re someone who thrives in a dynamic environment, enjoys solving complex problems, and is eager to make a significant impact, CoreWeave is the place for you. Join us, and be part of a team solving some of the most exciting challenges in the industry.  

CoreWeave powers the creation and delivery of the intelligence that drives innovation. 

Position Summary:

We seek elite, highly skilled, and proactive Physical Security Operations Center (PSOC) Operators to join our team in Livingston, NJ. This critical, 24/7/365 role serves as the frontline defense safeguarding CoreWeave’s mission-critical infrastructure, located within partner data centers. Operators are expected to masterfully monitor advanced security systems, manage complex physical access control processes including biometric verification, swiftly respond to diverse security incidents, and serve as critical communication hubs between internal and external stakeholders, including coordination with local, state, and federal law enforcement agencies.

Key Responsibilities:

• Advanced Security Monitoring:
• Expert operation of Genetec Security Center, facial recognition, and integrated PSIM systems.
• Continuous, proactive monitoring of high-definition CCTV, sophisticated access control systems, intrusion detection systems, alarms, environmental sensors, and key management systems.
• Vigilantly oversee sensitive areas including secure data halls, emergency access points, critical infrastructure entryways, and secured equipment.
• Incident Response & Crisis Management:
• Act swiftly as the primary point of contact for all security-related incidents.
• Professionally assess, triage, and respond to incidents including unauthorized access, security breaches, suspicious activities, medical emergencies, fire alarms, and safety threats.
• Coordinate incident command and control following DHS Incident Command System (ICS) principles, collaborating with onsite security, external emergency responders, and escalating incidents effectively.
• Access Control Management:
• Rigorously enforce access control procedures and maintain meticulous records.
• Facilitate biometric enrollments, authenticate identities, manage secure access approvals, and oversee required security escorts.
• Communication & Coordination:
• Function as a sophisticated communications nexus, providing clear, timely updates between CoreWeave departments, partner facilities, onsite guards, clients, and local/state/federal law enforcement agencies via advanced communication tools including Phone, Slack, Teams, Email, and radio protocols.
• Documentation & Reporting:
• Maintain detailed, accurate documentation of all incidents, actions taken, alarms, and communications within incident tracking systems (Jira, FreshService) and shift logs.
• Produce comprehensive and timely incident reports, ensuring clarity and precision for stakeholders, clients, and responding agencies.
• Law Enforcement Coordination:
• Establish and maintain effective liaison and coordination channels with local, state, and federal law enforcement agencies.
• Facilitate timely information sharing, cooperative incident management, and seamless integration with external authorities during critical incidents.
• System Health & Reliability:
• Conduct rigorous and systematic checks on all monitored security systems, immediately reporting issues and ensuring rapid resolution.
• Actively participate in regular security system testing (monthly emergency exit tests, semi-annual sensor checks).
• Work Order & Maintenance Oversight:
• Efficiently manage work order requests, track progress, and ensure maintenance tasks are completed to high standards within CoreWeave data halls.
• Operational Excellence:
• Execute thorough and informative shift handovers, maintaining absolute situational awareness and readiness throughout each shift.

Qualifications:

• Experience:
• Minimum of 2–4 years of dedicated experience in high-level GSOC/PSOC environments, preferably within global data centers, technology hubs, or critical infrastructure.
• Technical Proficiency:
• Expert knowledge of Genetec Security Center, biometric access control systems (Alcatraz Rock), and PSIM integration.
• Experience with robust incident management platforms (Jira, FreshService).
• Proficiency with multi-channel communication systems, and thorough understanding of fire/life safety and security monitoring protocols.
• Critical Thinking & Decision-Making:
• Superior analytical skills, with demonstrated expertise in rapid assessment, threat identification, prioritization, and decisive incident management under high-stress scenarios.
• Communication Mastery:
• Exceptional written and verbal communication skills, capable of precise and clear communication in high-pressure environments, effectively interfacing with diverse stakeholders including law enforcement.
• Familiarity with delivering updates in BLUF format clearly and concisely.
• Certifications:
• Highly Desirable: DHS Incident Command System (ICS) training (IS-100, IS-200), Genetec certification, ASIS PSP, CPP, or equivalent security certifications.
• Education:
• Strongly preferred: Associate’s or Bachelor’s degree in Security Management, Information Technology, or a closely related field. Equivalent operational experience may be considered.

Preferred Attributes:

• Extensive experience within data center environments and familiarity with industry-leading security practices.
• Proven ability to handle sensitive, confidential information with the highest integrity.
• Capable of functioning independently as well as collaboratively within high-stakes team environments.
• Exemplary ethical standards, meticulous attention to detail, and unwavering commitment to operational excellence.
• Familiarity with advanced key management and asset control systems (Deister).

Physical Requirements:

• Extended periods of sustained vigilance and monitoring.
• Manual dexterity to expertly manage multiple systems simultaneously.
• Visual acuity to accurately assess security camera feeds and monitor system alerts.
• Ability to communicate clearly and effectively under high-pressure situations.

Work Environment:

• Dedicated, secure, and climate-controlled PSOC facility in Livingston, NJ.
• Requires commitment to rotating shifts, including nights, weekends, and holidays to ensure continuous operational coverage.
• Dynamic, high-paced environment requiring rapid response and critical decision-making during multiple concurrent incidents.

Note: Duties and responsibilities outlined are subject to change and refinement based on evolving operational demands and best practices in security management.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $x-$x. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position also includes a discretionary bonus, equity, and a comprehensive benefits package.

What We Offer

The range we’ve posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location.

In addition to a competitive salary, we offer a variety of benefits to support your needs, including:

• Medical, dental, and vision insurance - 100% paid for by CoreWeave
• Company-paid Life Insurance 
• Voluntary supplemental life insurance 
• Short and long-term disability insurance 
• Flexible Spending Account
• Health Savings Account
• Tuition Reimbursement 
• Mental Wellness Benefits through Spring Health 
• Family-Forming support provided by Carrot
• Paid Parental Leave 
• Flexible, full-service childcare support with Kinside
• 401(k) with a generous employer match
• Flexible PTO
• Catered lunch each day in our office and data center locations
• A casual work environment
• A work culture focused on innovative disruption

Our Workplace

While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration

California Consumer Privacy Act - California applicants only

CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: careers@coreweave.com.