Security Operations Center Operator

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Our Modern, Flexible Workplace:

 

We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to collaborate and connect with customers and coworkers.

It is anticipated that an incumbent in this role will work onsite 100% of the time and will have a dedicated workspace. Work location is subject to change based on business needs.

Summary of the Job:

 

Security Operations Center Operator:

Sunday-Monday 1300-2100 hours.
Tuesday-Wednesday and Saturday 1400-2200 hours.

Operates electronic physical security systems; including Access Control/Biometric, IP Video, Physical Intrusion, Incident and Intelligence reporting platforms; providing Situational Awareness support, Security & Safety Incident Response and Crisis Management support. Travel Tracking, notifications and escalations, to protect employees, facilities and assets worldwide.

About This Role:

 

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Become proficient with a variety of tools ranging from enterprise access control systems and alarm monitoring platforms to various business intelligence sources, open-source media, network video management applications and internet and internal collaborative tools.

• The position job is to utilize the physical security systems to detect, analyze and alert others regarding any condition impacting FNN assets, businesses or personnel.

• The position provides 24-hour monitoring and response via the Corporate Security & Safety - Security Operations Center Hotline allowing the opportunity for employees, contractors and members of the general public to report threats to physical security, safety, data privacy, violations or any other incident with potential impact to FNBO or its interests.

• Become proficient in all operations and procedures of the Corporate Security & Safety department and related computer systems including the bank’s various other physical security systems.

• Selects a course of action from different alternatives to reduce risk and uncertainty and to create optimal outcomes.

• Position requires ability to be willing to work flexible hours and shifts and should be available for overtime as the situation requires.

• Provide physical security data and information that allows managers to assess risk and structure policies and procedures to ensure the best physical security for the bank.
• Provides exceptional customer service to staff, customers, and other related parties in support of the physical security process   Work with internal and/or external customers in order to answer any questions and supply additional support as needed.

• Takes ownership for decisions and results of work.

• Process requests in a timely manner to ensure desired service levels and compliance requirements are met. Ensure adherence to specific Service Level Agreements either through compliance issues or internal customers.

• Exhibit professional behavior and promote positive working relationships. Maintain regular and predictable attendance in alignment with departmental/divisional policy.

• Maintain complete and accurate file and incident documentation.

• May perform specific physical security or analysis duties on individual monitored locations as directed. 

The Ideal Candidate for This Role:

 

Required:

• Ability to demonstrate detect, analyze and alert others regarding any condition impacting FNN assets, businesses, or personnel.
• Demonstrate accuracy and thoroughness and monitor own work to ensure quality.
• Manage competing demands in a changing environment while working independently most of the time.
• Follow instructions, respond to management direction, and solicit feedback to improve performance.
• Maintain complete and accurate file and incident documentation.
• May perform specific physical security or analysis duties on individual monitored locations as directed.
• Experience using intelligence monitoring, physical security technologies, and reporting applications to manage incidents, monitoring assets, and communicating to a range of audiences utilizing various communication channels, including mass notification tools.
• Familiarity with security badging, CCTV, analytics, and scheduling technologies and processes.
• Within one year of hire compete the following FEMA courses:
  • IS-100.C: Introduction to the Incident Command System
  • IS-200.C: Basic Incident Command System for Initial Response
  • IS-700.B: An Introduction to the National Incident Management System
  • IS-800.D: National Response Framework, An Introduction
  • IS-906: Workplace Security Awareness
  • IS-914: Surveillance Awareness: What You Can Do
  • IS-915: Protecting Critical Infrastructure Against Insider Threats

Desired:

• A.A.S. or bachelor’s degree in security management, Criminal Justice, or equivalent physical security operations experience.
• ASIS Physical Security Professional (PSP) Certification

Compensation:

 

Compensation range (base pay): $40,310.00-$64,497.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance

• 401k, With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number: R-20250618

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Click here to download 'EEO is The Law' Self-Print Poster

Click here to download 'EEO is The Law' Supplement for Federal Contractors

Click here to download 'EEO is The Law' GINA Supplement

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days.  Job postings may come down prior to 5 calendar days based on volume of applicants.