Global Operations Level 2 Lead

Who is Trace3?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.  

Ready to discover the possibilities that live in technology?

 

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

 

JOB SUMMARY:

Empower your career with Trace3 Gov, where passion meets innovation and inclusion!

Embrace the future of IT while being a part of Trace3 Gov’s pioneering tech community.

Trace3 Gov isn’t just about technology—it’s about people. We thrive on the energy, talent, and dedication of our workforce. From our culture to professional development, we prioritize our team. We live by our core values every day and hope you will as well!  Come join a Top Workplaces organization!

On this program, our teams are committed to developing and delivering innovative solutions addressing our customers most complex challenges, including cyber-resilient mission systems, within an Agile work environment. This leadership position is based at Schriever SFB. This position will be the Level II Systems Lead for HTS and act as a liaison between operations and multiple teams to include integration, dev, and fielding. This position will report to the Global Lead and will be required to attend leadership meetings, update/present high-level briefs, and perform team lead responsibilities.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Directing and participating in system troubleshooting, problem resolution, and maintenance activities, both on-site and via remote telephonic support
• As a subject matter expert, the candidate will oversee Level 2 troubleshooting, break/fix support, and preventive maintenance actions, regularly interacting with remote C2BMC sites and senior leadership
• Additional duties include attending meetings, managing team resources and schedules, continuous training to both Level IIs and COSAs, conducting performance assessments, and ensuring effective communication across various stakeholder groups
• The candidate must be a proactive, self-directed leader capable of planning, coordinating, directing, and controlling team projects with minimal oversight
• Our Systems Engineering Leads are empowered to foster innovation and visionary thinking within their teams, from automating system provisioning to enhancing enterprise monitoring

REQUIRED SKILLS AND EXPERIENCE:

• Must be capable of obtaining a TS/SCI clearance and getting in indoctrinated into a higher than secret (HTS) program
• Proficiency with automation utilizing Ansible and Bash in addition to familiarization with IBM DataPower products and expertise troubleshooting certificates within DataPower proxies is essential
• Substantial experience with Red Hat or other Linux-based server administration is mandatory
• Highly skilled in System Administration and Application to ensure uptime, performance, resources and security of the system is sustained and anomalies are fixed efficiently
• Must have extensive expertise in system administration, monitoring, application management, and automation disciplines to ensure efficient system delivery, optimal performance, maximum uptime, and a robust cybersecurity posture
• Must provide leadership in assessing and developing Tactics, Techniques, and Procedures (TTPs), as well as Operating Instructions (OIs) essential for the administration, operation, and management of services within operational environments
• Proven experience managing Windows Domain Controllers, PKI infrastructure, and certificate administration on Windows domain controllers is required

Desired:

• Experience with virtualization and storage technologies such as Nutanix or VMware, as well as proficiency in automation tools i.e. PowerShell and Perl
• Data mining and analysis
• Database Administration
• Endpoint Management Products
• Automated Patch Management

EDUCATION: 

• Emerging authority typically with an advanced degree and 7+ year’s experience or bachelors with 9+ year’s experience or equivalent;
• Applies extensive expertise;
• Solves complex problems that require the regular use of ingenuity and creativity;
• Work is performed without appreciable direction and is reviewed for desired results from a relatively long time perspective;
• Erroneous decisions would normally result in failure to achieve major organizational objectives;
• May function in project leadership roles and represents the organization as prime customer contact on significant technical matters on contracts
• Must possess a DoD 8140 certification at IAT Level II or higher (Security+, GSEC, SCNP, SSCP, CISSP, CISA, GSE, SCNA)
• Candidate will be responsible to maintain DoD 8140 certification for the full contract period
• An active TS/SCI clearance is required (SAP will need to be obtained after start)
• IAT Level II is required to start
• Other: Position is normally Mon - Fri: potential surges, may require on-call, evenings and weekends support during system anomalies and or tests

 

Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.Estimated Pay Range$120,000—$145,000 USD

The Perks

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Stocked kitchen with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

 

Our Commitment

At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.

We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.

As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.

Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.

If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com.

 

***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.