Network Security Engineer

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals dedicated to service, we invite you to apply online today.

This position offers a flexible hybrid work arrangement, allowing employees to balance in-office collaboration with the benefits of remote work. We provide the necessary tools and technology to ensure seamless productivity, whether you're working from home or the office.

SUMMARY:
Implements, configures, monitors, and manages the internal network environment to ensure operational availability and security. Accountable for the day-to-day health and performance of the network and network security. Accountable for all stages in asset management lifecycle of network infrastructure and network security devices. Accountable for creating and maintaining comprehensive documentation such as network diagrams and data flow diagrams. Accountable for maintaining secure and stable release levels. First point of response to all network infrastructure and/or network security related incidents. Collaborate with staff and vendors on network access, changes or day-to-day support. Ensures all requests or issues are resolved within defined service level requirements or report aged items to management for escalation. Ensures the enterprise networks are secure and maintained with up to date information, only altered through applicable change control processes, and ensures effective experiences are delivered through technology. Serves as escalation for complex changes and issue resolution. Assist with Enterprise Technology and Credit Union wide projects. Builds strong and productive relationships with all staff, ensuring that Enterprise Technology is positioned as a business enabler and trusted partner. In-person work will fluctuate with demand. At times, work that does not require in-person presence may be done remotely. The ability to handle a wide range of technical tasks is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential duties and responsibilities of this position include the following.  Other duties may be assigned.   (Remote Capable Yes/No/Partial)

Solutions Development – (Partial)

• As requested, assistance with the implementation, support, and transition of strategic business initiatives and ensure that the credit union chosen technologies are secured and operating as efficiently as possible during and after implementation

• Facilitate collaboration between business units and technologies

• Facilitate continuous improvement strategies through the use of existing and new technologies

• Collaborate to ensure on-time delivery of all projects, regardless of project leadership

• Report on aged projects, or projects in danger of missing targeted delivery dates

Solutions Delivery – (Partial)

• Issue logging for all service requests, changes or issues

• Follow procedures for defined Ticket flow, response, escalation to maintain SLA’s for the credit union’s enterprise technologies

• Continual review of checklist and tools, tickets, etc to ensure continued health of supported applications

• Issue resolution and preventative actions for all network infrastructure

• Assist credit union personal with general use of network solutions as applicable

• Tier 2 and 3 End User Support for infrastructure (face to face as necessary)

  • VPN Connectivity

  • IDF Equipment at all locations – aka “IT Closet”

    •  (UPS/PDU/Data and/or Voice Switches/Routers/Firewalls/AP’s/etc)

  • 3rd Party Vendor Point of contact/support

• Tier 1 and 2 support for connectivity of enterprise technology and Vendor and/or End User Support

• Management of network infrastructure supporting network and communications for the credit union

  • WAN/LAN Management, Hosting, Availability and Monitoring of Telecom Infrastructure (Data and/or Voice Switches/Routers/APs,SD-WAN,VPN,Cellular,Fiber,DSL,SIP)

  • Internet Proxy (access) Management and Hosting

• Ensure Daily Checklist are applied and reviewed to ensure optimal operation of infrastructure and application support

• Provide solution delivery education to team members

• Maintain latest releases for all network infrastructure

• Change control creation, presentation, implementation and transition to ongoing operations

• Network Infrastructure Asset Lifecycle Management – asset inventory, receiving, imaging, deployment, cleaning, moving, maintain spares, decommission, destruction and disposal

• Documentation of all network infrastructure technologies and technology processes

• Daily review of monitoring tools for anomalies that require attention for resolution

• Vulnerability mitigation and incident response

Solutions Management

• Escalation/Awareness of unresolved issues/request in danger of missing OLAs/SLAs.

• Reporting any issues to department management in a timely manner

• Follow Change Control process at all times.

• Follow Incident Response process at all times.

• Follow technology purchasing and asset management processes at all times within defined time frames.

• Adhere and uphold the ISS&P at all times.

• Follow Access Management processes at all times, honoring separation of duties.

• Assist as needed to maintain Vulnerability Management and Patching standards.

• Comply with policies and procedures and understand changes in requirements; maintain a thorough knowledge of policies and procedures and trends in the credit union.  Assist in educating staff whenever possible of information security standards and practices.

• Management of security layers including, but not limited to:

  • Firewall

  • IPS/IDS

  • Endpoint Protection (AV, EDR, Zero-Day, APT)

  • NAC and Rogue Device Detection

  • SIEM (logging, event correlation)

• Ensure End User technology devices are available and operational.  As needed, this may include dispatching to remote recovery locations.

• Ensure all network infrastructure is monitored at all times, with appropriate alert notifications and escalations in place to align with business continuity goals.

• Ensure connectivity between, or to, all enterprise technologies are operational or resolved within 30 minutes of disruption detection.

• 8:00am – 5:00pm M-F (on site, unless dispatch is needed)

• Remote Support after hours as needed

• 24/7 monitoring solutions with on call escalation as needed

ACCOUNTABILITIES AND PERFORMANCE MEASURES

• Innovation Program participation and support.

• Strategic Project success.

• Survey results.

• Team collaboration and support.

• Operational levels.

• Safety and Soundness.

• Vulnerability Management.

• Service Levels for issue or request related tickets.

EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS:

• Minimum 5 years’ experience in technical field required.

• Bachelor’s degree in related technical field or equivalent technical certifications.

• Knowledge and experience with VoIP phone systems and QoS.

• Expert understanding of switches, routers, VPN technologies, and next generation Firewall technologies.

• Expert knowledge of network design, IP management techniques, routing protocols (BGP, OSPF, etc) and encryption.

• Experience with network management monitoring tools.

• Experience with enterprise systems architectures and components like EntraID, AD, DHCP, DNS, software deployment, etc.

ADDITIONAL/IMPORTANT SKILLSETS:

• Financial industry experience highly preferred.

• Works cohesively with teammates locally and in remote offices; shares knowledge and is seen as someone to go to for help; contributes in peer meetings.  Help foster a work environment of trust, and openness.

• Ability to problem solve issues by taking ownership, understanding need for temporary fixes, with ability to implement permanent solutions

• Strong verbal and written communication; listens to peers and supported employees; follows directions and provides useful feedback.

• Ability to use good judgment when adhering to department and end user and/or member confidentiality.

• Generate new ideas, challenge the status quo, support change and use creativity to solve problems through a commitment to the use of innovative and modern approaches to work.

• Be proactive while remaining flexible and adaptive to the evolving needs of all Credit Union staff.

PHYSICAL REQUIREMENTS:

To perform this job successfully, the employee must be able to perform each essential job duty satisfactorily. All employees must be able to communicate face to face or through technology with or without reasonable accommodation. Employee will be in an office environment (well-lighted, heated, and air-conditioned) typically stationed at a desk or table. Employee will be asked to sit and stand for various increments of time, and to lift/push up 10 lbs. Clerical office duties on various forms of technology are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

All positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the Credit Union’s policies and procedures related to the SAFE ACT. This includes an obligation on the employee’s part to ensure that NMLA registration pertaining to the SAFE ACT is kept current. The employee must notify the Credit Union within 30 days of any changes that need to be reflected on the NMLS registry.

Georgia’s Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Consistent with obligations under federal law, every company that is a federal contractor or subcontractor is committed to taking affirmative action to employ and advance women, minorities, disabled veterans, special disabled veterans, veterans of the Vietnam era, and other eligible veterans. 

We are an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.