Assoc, P2, Cybersecurity Ops II

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is Cyber Security Operations II position at the Associate level, which is part of the job family responsible for monitoring, detecting, and responding to security incidents to ensure the organization's systems and data are protected from actual and potential threats or breaches. 

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on.

As part of the Cyber Data Risk and Resilience organization, Fraud is a global organization responsible for assessing, mitigating, and preventing fraudulent activities across multiple product lines and services in order to protect the firm and its clients.

In an effort to protect client assets, provide a safe and secure banking environment, and minimize financial loss to the Firm from systematic security risk, the Fraud Team is tasked with monitoring client activities to detect and curtail fraud. The Fraud Alerting Investigations Team is the Firm's first line of defense for monitoring suspicious transactions as part of the Fraud Division. The team is responsible for the timely identification and immediate investigation of activity that could potentially expose the firm to monetary losses.

The team is looking to recruit an Associate to support the growing requirements, objectives and expectations of the Fraud Department. The individual will join a Global team supporting the Wealth Management business areas. The broad reaching portfolio covers all aspects of alerts monitoring & surveillance and will require the candidate to utilize a variety of business tools to perform recurring and ad-hoc investigations and be able to report findings to senior management and stakeholders across multiple departments. 

What you'll do in the role:

• Daily monitoring and investigation of work queues to ensure payments are in a secure and accurate state before release.

• Real-time review and investigation of customer account activity to detect and prevent fraud and/or abuse.

• Support all alerts and new product launches to review fraud events and release of payments to maintain SLA requirements.

• Partner with multiple stakeholders as appropriate to remediate confirmed fraud events

• Maintain understanding of operational business processes, policies and systems

• Work directly with customers to review legitimacy of activity and remediate any identified unauthorized activity

• Maintain defined SLAs (Service Level Agreements) as defined by the business to minimize risk exposure

• Identify and communicate new fraud scenarios and/or process gaps to management

• Learn other operational support functions for backup and cross-training purposes when needed

• Adhere to departmental and corporate policies to ensure guidelines are followed and executed in accordance with management's expectations

What you'll bring to the role:

• Experience working in AML, KYC or Fraud environment desirable

• Analytical, critical thinking, and decision-making skills

• 1+ years of experience in financial services industry or working knowledge of the industry

• 1+ years of professional business working experience

• Excellent communication and writing skills

• Proven organizational skills and attention to detail

• Ability to work in a team environment

• Task oriented and inquisitive in nature

• Self-motivated and able to efficiently produce results when working independently

• Ability to work in a high-pressure environment, rendering overtime as needed to address business needs

• Customer service experience is a plus

• Bachelor's Degree

• Demonstrated strong understanding of Fraud risks and threats to MS and industry desirable (but not essential)

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).