Senior Technical Account Manager

Location: Bangalore - Indraprastha, India

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Present in India since 1953, Thales is headquartered in Noida, Uttar Pradesh, and has operational offices and sites spread across Bengaluru, Delhi, Gurugram, Hyderabad, Mumbai, Pune among others. Over 1800 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Transport, Aerospace and Digital Identity and Security markets.

About the Role:

 As a Senior Technical Account Manager (TAM) at Imperva (Thales’s Cybersecurity & Digital Identity (CDI) Business unit), you will partner with enterprise customers leveraging Data Security product suite to ensure successful implementation and maximize return on investment. Through a white-glove experience, you will provide strategic guidance, proactive mentorship, and best practices, ensuring customer success and accelerated security maturity.

You will be responsible for customer education, process adherence, technical advisory, and strategic planning, acting as a trusted advisor to key stakeholders, including CISOs, security architects, and compliance officers.  Your expertise in data security, compliance frameworks, and industry best practices will be instrumental in supporting customers in meeting their security objectives.

Key Responsibilities:

Customer Success & Enablement:

• Serve as the primary technical advisor, helping customers navigate their data security journey.
• Conduct regular health checks and service reviews to optimize system performance and enhance security posture.
• Lead Executive Business Reviews (EBRs) to discuss security posture, risk management, and future roadmap planning.
• Improve CSAT response rate, ensuring 100% feedback survey completion for all engagements.
• Deliver at least one enablement session per customer or quarterly community webinar to educate customers on best practices and new features

Process Adherence & Compliance:

• Ensure timely logging of customer interactions, configurations, and escalations.
• Maintain up-to-date customer contacts and weekly reports for all accounts.
• Track and log work hours in the time management system to ensure compliance with bi-weekly reporting requirements.
• Support customers during security audits and compliance assessments, aligning security strategies with regulations (e.g., GDPR, HIPAA, PCI DSS, ISO 27001, NIST)

Technical Expertise & Incident Management:

• Act as the technical escalation point for security incidents, breaches, and vulnerabilities, working closely with internal security teams and customer stakeholders.
• Analyze case trends to accelerate issue resolution and drive product enhancements based on real[1]world customer feedback.
• Provide feedback to Product and Engineering teams to influence new features and product development.
• Conduct training sessions, workshops, and documentation reviews to educate customers on database security technologies. Strategic Planning & Industry Knowledge Enhancement
• Develop and maintain tailored security roadmaps aligned with customer objectives.
• Stay ahead of emerging security threats, industry trends, and compliance requirements.
• Support new hire training programs by contributing to employee onboarding and technical enablement plans.

Required Technical Qualifications:

• Bachelor’s degree in computer science, Information Security, or a related field (or equivalent experience).
• 6+ years of experience in technical account management, database security, or information security.
• Expertise in database security technologies, including data encryption, access management, and threat detection tools.
• Strong knowledge of security frameworks and compliance standards (e.g., NIST, ISO 27001, GDPR, HIPAA, PCI DSS, CCPA).
• Familiarity with SIEM, EDR, DLP, IAM, CASB, UEBA, and other security technologies.
• Strong understanding of cloud security environments (AWS, Azure, GCP).
• Strong stakeholder management and executive communication skills to engage technical and non-technical audiences.
• Strong problem-solving and analytical skills with the ability to manage multiple customer accounts.
• Industry certifications (CISSP, CISM, CEH, CCSP, etc.) are a big plus.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!