Customer Success Specialist dedicated to CYBERSECURITY

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: 

Customer Success Specialist dedicated to CYBERSECURITY

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

No other company delivers as broad and deep a spectrum of technology and supply chain services to businesses around the world. To achieve this, we know that we need great people with a mindset that supports and delivers on the complete customer delivery model. To compliment this dynamic team, we are currently looking for a Customer Success Specialist dedicated to CYBERSECURITY.  

In this job of you will be responsible for large, diverse, complex territories and/or products. This role is focused on new business development. The selected candidate will be responsible for identifying, qualifying, and developing new reseller partnerships in the Cybersecurity segment. This is a high-ownership, commercially driven position requiring strong initiative and the ability to build new markets.

The location for this full-time job is in Italy, based in Casalecchio di Reno (BO), Ingram Micro Italy’s Center of Excellence. The role reports directly to the Senior Manager Cybersecurity for Italy.

We are growing fast and open to evaluate both junior and senior candidates, ready to be part of an amazing environment in our Information Technology B2B market!

Responsibilities:

• Identify and engage new B2B reseller partners in the Cybersecurity space.

• Generate leads through an End-to-End process involving marketing-defined activities, cold calling, outbound campaigns, and digital prospecting tools, leveraging our internal BI and the power of Ingram Micro Xvantage platform

• Qualify and develop opportunities through structured pipeline management.

• Drive the full sales cycle: initial contact, solution positioning, negotiation, and onboarding.

• Maintain accurate reporting of activities, pipeline, and forecasts through Xvantage 4 Associates CRM system (based on Microsoft Dynamics 365).

• Contribute to the achievement of team KPIs while taking ownership of personal targets.

• Collaborate across departments (vendor managers, presales, marketing, finance) to develop and execute growth strategies.

• Share market insights, new ideas, and feedback to support continuous improvement of commercial activities.

Requirements 

At least 3 years of experience in B2B sales, ideally IT distribution, system integration or vendor environment.

• Proven track record in new customer acquisition and consistent overachievement of sales goals.

• Strong commercial instincts with the ability to manage complex solution offerings.

• Team-oriented mindset, with a clear understanding of shared goals and interdependent results.

• Proactive, curious, and eager to experiment with new sales approaches and contribute to continuous improvement.

• Personal accountability through entrepreneurial drive

• Excellent communication skills in Italian and working proficiency in English.

What we offer

• A strategic role in one of the most dynamic and high-growth business units at Ingram Micro.

• The opportunity to shape the market by building new commercial relationships from the ground up.

• Access to advanced tools, professional training, and vendor certifications.

• A performance-driven environment with clearly defined career development paths.

• A collaborative, no-nonsense culture where results, responsibility, and initiative are rewarded.

 We are a large organization with many national and international career opportunities, meaning we can provide you with great career opportunities for years to come, with you in the driver seat.

Ingram Micro takes pride in our unique culture. Our associates are our most important asset, and they are at the forefront of everything we do. Our dedication to a shared set of principles unites and guides us to better decisions and behaviours, enabling us to focus on the success of our business partners and associates.

Note: This job description details the primary responsibilities and expectations associated with the position. Further tasks may be allocated as business requirements change.

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