Global Information Security Customer Enablement Manager

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

Job Title: Global Information Security Customer Enablement Manager

Location: Plano, TX

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We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company – delivering on Toyota’s vision to move people beyond what’s possible. At TFS, you will help create best-in-class customer experiences in an innovative, collaborative environment.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time. 

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.

Position Overview: As the Global Information Security Customer Enablement Manager, you will serve as the primary strategic business partner to Toyota Financial global subsidiaries’ Leadership and Information Security teams, with responsibility for building a security operations infrastructure that helps to drive effective and efficient security services engagements with clients & supports best-in-class renewal and expansion. You will work directly with our affiliates’ Senior Security Leadership Teams, helping to drive go-to-market strategy and ensure key objectives and priorities are met. You will be responsible for critical components including but not limited to, new security service/ renewal planning, client experience processes & infrastructure, new security services/ renewal reporting, services rate reporting, analysis & intelligence, and productivity analyses.

What you’ll be doing

• Partner with the global affiliates and information security product teams to drive effective implementation of security services and expansion, including maintaining regular check-ins with Leadership and ICs to understand how results are tracking against plan; providing insights on trends and areas for improvement, establishing operating rhythms and enabling strategic directives

• Establish and evolve key business processes and cross-functional handoffs to drive efficiency and build for future growth like lifecycle processes, QBRs, forecasting, staffing pipeline, churn risk management, client health, client adoption/consumption

• Prepare regular reporting and presentations on business results and security key trends to help the leadership teams understand how they are tracking to their goals, where there is risk, and where there are successes to be replicated

• Manage and become an expert in all Security KPIs tied to Client Success (ARR, bookings, pipeline, conversion rates, net dollar expansion, etc.) and Services (margin, utilization, rate, time to implement, etc.) responsible for driving accountability to outcomes and cross-functional alignment

• Monitor and analyze business performance trends on a consistent cadence

• Provide meaningful, actionable insights, advice, and recommendations on historic and the future performance to leadership

• Drive core components of the operating rhythm, including the Client Experience

• Implement and maintain business processes to increase data integrity and accuracy

• Ensure consistent definitions, calculations and use of critical metrics

• Drive forecasting cadence to enable predictability and accuracy in quarterly and annual target attainment; ensuring Services and leadership teams understand pipeline and expansion potential; measure and coach on accuracy, account risk indicators and productivity trends

• Build peer support and strong inter-company relationships with other key management and partner with them on various projects and initiatives

• Understand and help guide on the security tool stack that supports the global security functions and ensure accurate use via ongoing training

• Drive cross-functional alignment with key partnered organizations like Tax, Finance & Accounting, Legal and Product to enable successful end-to-end execution of key initiatives

What you bring:

• 5-10 years of experience in Client Success, Customer Experience or consulting acceptable with other applicable experience

• Mature understanding of Information Technology/ Information Security Project/ Program delivery translating them into system and process requirements & history of delivering business impact

• Proven experience in contract and vendor management

• Strong technical proficiency in the use of MS Office including Visio, PowerPoint, Excel and Word and experience. using these tools to analyze data, document workpapers, and present results to executive management.

• Strong written and verbal communication skills, and experience as a strategic business partner

• In-depth knowledge of financial management for medium/ large organizations with proven experience in fiscal year financial planning

• Leadership experience, including managing and mentoring a team of cybersecurity professionals.

• Strong ability to influence and build relationships with LOB stakeholders, technology leadership, internal, and external partners.

• Industry certifications such as CISSP, CISM, or CISA are highly desirable.

What we’ll bring 

During your interview process, our team will provide detailed information about our industry-leading benefits and career development opportunities. Here are a few highlights: 

• A work environment built on teamwork, flexibility, and respect. 

• Professional growth and development programs to help advance your career, including tuition reimbursement. 

• Team Member Vehicle Purchase Discount. 

• Toyota Team Member Lease Vehicle Program (if applicable). 

• Comprehensive health care and wellness plans for your entire family. 

• Toyota 401(k) Savings Plan with a company match, plus an annual retirement contribution from Toyota regardless of your own contributions. 

• Paid holidays and paid time off. 

• Referral services for prenatal services, adoption, childcare, schools, and more. 

• Tax advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA) . 

• Relocation assistance (if applicable). 

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.