Manager, Concierge Security (m/f/d)

Arctic Wolf is looking for a Manager for our Concierge Services to join our pack. 

Founded in 2012, Arctic Wolf is a well-funded security operations center (SOC)-as-a-service start-up with a renowned leadership team and remarkable growth rate. In fact, Arctic Wolf was #25 on the Deloitte Fast Technology 500 for North America in 2019! 

The team at Arctic Wolf takes pride in delivering personal, predictable protection from cybersecurity threats to the customers we serve across industries and geographies. As a new wolf, you’ll join the brightest minds in the industry and your unique skills will drive ambitious outcomes whether you support our security intelligence solutions, partnerships, or the Arctic Wolf customer or employee experience. 

What You’ll Do  

The Manager is an experienced leader of customer-facing technical staff.  The Manager leads a team of Concierge Security Engineers that deliver Arctic Wolf Managed Detection and Response (MDR), Managed Risk, and other consultative security services to a dedicated group of customers in a specific customer segment.  The Manager coaches, works closely and collaboratively with their team, across the Concierge department and cross-functionally to fulfill these key responsibilities: 

• Develop and inspire a world-class consulting team by leveraging new tools and approaches, nurturing individual strengths, continuously enhancing skills, and fostering a culture of excellence.
• Ensure the timely, effective, and consistent delivery of high-value Concierge Security services to customers by your team of Concierge Security Engineers; 
• Lead, coach and train your teams in operational excellence in all areas, including:
  • Customer escalations. 
  • Continuous state of the art security consultancy; 
  • Customer proof of concept (POC) projects;
  • Incident response and coordination with Security Operations; 
  • Consultative sprints to improve customer’s overall security posture 
  • Emergency situations, such as spikes in workload;
  • Service Level Objectives (SLOs); 
  • Manage all staffing and performance aspects of your team, such as:
    • Capacity and recruitment planning to support customer needs; 
    • Performance and skills assessment, mentorship and training; 
    • Recruiting, assessment, and onboarding of new staff; 
• Effectively partner and collaborate cross-functionally with Security Operations, Customer Success, Product Management, and R&D to ensure an aligned and consistent delivery of security services, to advocate for your customers, and ultimately exceed your customers’ expectations.
• Foster a culture of learning, collaboration, and continual improvement. 
• Office onsite support for your and other teams like Concierge, cSOC, IR, Sales, Marketing functions in the Cork Office

Who You Are  

You are a pragmatic doer, a solution-driven achiever, and a critical thinker who approaches challenges with focus and determination.  You are solutions-focused, motivating and have a positive can-do attitude. You thrive in fast-paced environments and can navigate and guide others through uncertainty and evolving priorities.  

You love to lead technical teams and exceed customer expectations.  You are an excellent communicator and are able easily interact with a variety of people, personalities and technical skill levels.  Above all, your passion for cybersecurity and partnering with customers shows in everything you do!  

You possess these required skills and experience:  

• 3+ years of people leadership experience in a security operations or vulnerability management;  
• 7+ years of hands-on experience in a technical security role; 
• Experience as a cybersecurity consultant is a must 
• Bachelor’s degree in Information Systems, Computer Science or equivalent experience in the cybersecurity field; 
• Stellar customer-partnering and -relationship building skills in a professional context  
• Excellent communication skills, both written and verbal  
• Excellent analytical, problem-solving, and prioritization skills  

Demonstrated proficiency in the following areas or technologies:

• Defense-in-depth security model, including perimeter and operating system hardening, and vulnerability management;  
• Risk management, assessment and common compliance frameworks;  

Working knowledge in multiple of these additional areas or technologies:

• Enterprise IT security solutions, such as: Firewalls, IDS/IPS, Antivirus, Content Filtering, SIEM tools, and Proxies;  
• Enterprise IT operations, such as: Networking, Active Directory, LDAP, server administration, and cloud infrastructure;  
• Security architecture;   
• Secure DevOps for working in the cloud;
• Scripting tools and languages, such as Python, Bash, and Power Shell; 
• Security testing and forensics tools; 
• Malware analysis;  
• Incident response; 
• Authentication and identity management;
• Penetration testing and attack simulation.

About Arctic Wolf

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. 

Our Values  

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.  

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.   

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.  

All wolves receive compelling compensation and benefits packages, including:

• Equity for all employees 
• 28 days annual leave, 10 public holidays and paid volunteering days off 
• Comprehensive private benefits plan including medical, mental health, dental, disability, and value-added services
• Pension Plan with employer contribution
• Robust Employee Assistance Program (EAP) with mental health service 
• Employee Discount Program with Beneplace

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.  

Security Requirements  

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). 
• Background checks are required for this position.