Lead Systems Analyst (Vulnerability Management)

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Value Preposition

• IT Operations Group is looking for Business Systems Analyst with exposure to application/BAU support.

Job Details

Position Title:  Lead Systems Analyst

Career Level:  P3

Job Category: Manager

Role Type: Hybrid

Job Location: Bangalore

About the Team:

We are part of Technology Operations vertical of the Corporate Technology business unit. We closely work with Accounting and Recon, Financial Planning and Analysis, Regulatory Reporting, Procurement, Treasury and Risk functions of Business.

Impact

• You will be responsible for partnering with application owners within the business unit to facilitate completion of non-project work. This ensures application owners can focus on completing objectives on project-work in a timely manner.

• Your specific focus areas of non-project work will be in Vulnerability Management and IT/IS Standard Management

Key Deliverables (Duties and Responsibilities

Review and analyze weekly vulnerability reports published to application teams to be able to:

• Ensure timely remediation plans are created and followed.

• Coordinate conversations with support teams to understand individual vulnerabilities and actions to be completed for successful remediation.

• Partner with application teams to alleviate any blockers experienced during remediation efforts.

• Partner with application teams to raise and track reassignment requests, exceptions, or self-identified issues as needed.

• Explore, understand, visualize, and explain complex process flows pertaining to various IT/IS Standards.

• Drive and track our business unit’s participation in compliance initiatives from start to finish.

• Create and present visualizations and high-level presentations for our senior leaders to consume and cascade to their reports.

• Recommend and drive the implementation of process improvements, whether that be writing an automation script, suggesting a more efficient tool to use for processes, or recommending elimination of redundant actions.

Skills and Qualification

• A bachelor’s degree in business or a related field or an MBA

• A minimum of 3-5 years of vulnerability management experience

• Strong spoken and written communicator

• Excellent documentation skills

• Advanced technical analysis skills

• Excellent planning, organization, and time management skills

• Exceptional analytical and conceptual thinking skills

• Experience working in an Agile framework

Able to write and implement scripts to automate processes, preferably in:

• Powershell

• Python

• Batch Processing

• Strong experience in using the below applications:

  • MS Office applications (i.e.: MS Excel, MS Word, MS Teams, MS Outlook, MS SharePoint)

  • Visualization software (i.e.: Tableau and/or MS Power BI)

  • MS Visio

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience. 

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.