TikTok Shop - Global Compliance Program Manager

Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. The Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. SMT is looking for a Compliance Program Manager to be responsible implementing and managing various compliance programs and initiatives within SMT.

Roles & Responsibilities
- Program Implementation: Collaborate with Compliance Management Lead to implement compliance programs and initiatives in line with the overall compliance strategy.
- Policy Execution: Ensure the effective execution of compliance policies and procedures across the organization, working closely with different departments to embed compliance into daily operations.
- Monitoring and Reporting: Establish monitoring mechanisms to track the effectiveness of compliance programs, preparing regular reports for the Compliance Management Lead and senior management.
- Incident Response: Assist in the development of incident response protocols and manage the resolution of compliance-related incidents, working collaboratively with relevant stakeholders.
- Documentation and Recordkeeping: Maintain accurate and up-to-date documentation related to compliance programs, ensuring proper recordkeeping and documentation of compliance activities.
- Audit Support: Collaborate with the internal team to conduct compliance audits, consolidate findings and follow up on risks identified during audit to ensure proper closure.
- Continuous Improvement: Identify areas for improvement in compliance programs and processes, recommending and implementing enhancements in consultation with the Compliance Management Lead.