Senior Manager, Network & Voice Ops

1. The Senior Manager, Network Operations is responsible for ensuring the secure, efficient, and compliant operation of the bank’s branch and office networks, wireless infrastructure, and Network Access Control (NAC) setup across UAE , IBG and MGN locations. This role plays a critical part in maintaining network reliability, security, and regulatory compliance, while leading audits, risk assessments, and major network projects.
2. Key Objectives

• Ensure High-Performance Network Operations – Oversee the design, implementation, and maintenance of branch and office networks to support seamless banking operations.
• Optimize Wireless Infrastructure – Deploy and manage secure wireless networks across banking locations, ensuring uninterrupted connectivity.
• Implement & Maintain NAC Solutions – Strengthen access control and security by managing Network Access Control (NAC) across the bank.
• Lead Compliance & Audit Initiatives – Ensure adherence to PCI-DSS, GDPR, and financial industry regulations, conducting regular audits and risk assessments.
• Drive Network Security & Risk Management – Implement encryption protocols, compliance to banks RCSA framework to protect banking data.
• Manage Network Projects & Upgrades – Lead large-scale network transformation projects, including Intelligent WAN,  cloud integrations, and tech refresh infrastructure upgrades.
• Collaborate with Stakeholders – Work closely with IT, security, compliance, and senior leadership to align network operations with banking goals.

A Senior Manager, Network Operations overseeing branch and office networks, wireless infrastructure, NAC setup, audits, compliance, and network projects in the banking industry is responsible for delivering measurable outcomes in the following areas:

1. Network Performance & Reliability

• Maximize uptime for branch and office networks, minimizing downtime.
• Optimize wireless infrastructure for seamless connectivity across banking locations.
• Implement redundant network systems to support business continuity.

2. Security & Compliance

• Maintain compliance with PCI-DSS, GDPR, and financial industry regulations.
• Lead network security audits to identify and mitigate vulnerabilities.
• Implement network policies, encryption protocols, and NAC solutions for secure access.

3. Operational Efficiency & Cost Optimization

• Reduce network operational costs through strategic vendor management and technology upgrades.
• Streamline network provisioning and automation to enhance efficiency.
• Improve incident resolution time, ensuring quick recovery from network-related issues.

4. Network Projects & Innovation

• Lead large-scale Datacenter network transformation projects, including Intelligent WAN deployment.
• Technology life cycle management of network Wired and Wireless infrastructure.
• Oversee cloud-based network integrations for scalability and security.
• Evaluate emerging technologies to enhance banking network capabilities.

5. Team Leadership & Stakeholder Collaboration

• Manage a team of network engineers and technicians, fostering innovation and technical excellence.
• Work closely with IT, security, and compliance teams to align network operations with banking goals.
• Engage with senior leadership to drive strategic network initiatives.

In the banking industry, a Senior Manager, Network Operations plays a crucial role in ensuring secure, compliant, and high-performance network infrastructure across branch and office networks, wireless setups, NAC implementations, audits, compliance, and network projects. Given the sensitive nature of financial transactions and customer data, expertise in security, compliance, and operational efficiency is essential.

 

Banking Industry-Specific Knowledge

• Banking Network Infrastructure – Expertise in branch and office network design, SD-WAN, MPLS, and cloud-based networking.
• Wireless & NAC Solutions – Strong understanding of secure wireless deployments, access control policies, and authentication mechanisms.
• Network Security & Compliance – Familiarity with PCI-DSS, GDPR, SWIFT security standards, and financial industry regulations.
• Disaster Recovery & Business Continuity – Experience in redundant network systems, failover strategies, and cybersecurity risk mitigation.
• Vendor & Stakeholder Management – Knowledge of Cisco, Aruba, Solarwinds, and other network technology providers.

 

Essential Skills

Technical & Operational Skills

• Network Infrastructure Management – Ability to oversee branch and office networks, wireless setups, and NAC implementations.
• Problem-Solving & Troubleshooting – Expertise in diagnosing and resolving network outages, security breaches, and performance issues.
• Security & Risk Management – Implementing firewall policies, encryption protocols, and cybersecurity measures.
• Audit & Compliance Leadership – Leading network security audits, risk assessments, and regulatory compliance initiatives.
• Project Management – Driving large-scale network transformation projects, SD-WAN deployments, and cloud integrations.

Leadership & Strategic Skills

• Team Leadership – Managing network engineers and technicians, fostering innovation and technical excellence.
• Communication & Collaboration – Working with IT, security, and compliance teams to align network operations with banking goals.
• Innovation & Optimization – Evaluating emerging technologies to enhance banking network capabilities.

 

Relevant Experience

• 15+ years in network operations management within financial institutions.
• Extensive hands-on experience with branch and office network infrastructure, wireless technologies, and NAC solutions.
• Proven track record in implementing secure network solutions, SD-WAN deployments, and cybersecurity enhancements.
• Leadership experience in managing network operations teams in banking environments.
• Certifications such as CCIE, CISSP certifications are preferred.

The leading financial institution in MENA While more than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services. Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success. Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.  We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.