Field Service Representative

Field Service Representative

Key Role: 

Perform a wide range of functions to ensure the protection of company and government-sensitive and classified information. Apply basic principles, theories, concepts, and limited industry knowledge. Solve routine problems of limited scope and complexity. Refer more complex issues to higher levels. Work under direct supervision.

Basic Qualifications:

• 5+ years of experience working with the Cisco Unified Communications Manager (CUCM) suite

• 5+ years of experience working with VoIP or PBX telephony systems and software, hardware, or telecommunications standards

• 3+ years of experience installing and configuring Instant Messaging systems such as Cisco Jabber, Webex, or Microsoft Teams and Presence Services

• 3+ years of experience configuring, deploying, and managing Cisco voice and video endpoints, including VoIP and VTC

• 3+ years of experience configuring both hardware and software in a DoD environment

• Ability to travel to CONUS and OCONUS locations

• Secret clearance

• Associate’s degree

Additional Qualifications:

• 3+ years of experience with network engineering

• Experience in technical engineering leadership roles, including leading technically varied teams for successful deliveries on complex engineering programs to support products, services, and operations

• Experience with VMware

• Ability to load virtual machines

• Bachelor's degree

• Cisco CCNA, CCNP, CCIE, CompTIA Security+, or ISC2 CISSP Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,500.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.