Senior Site Reliability Engineer

About Us

Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo. Learn more at een.com.

Summary

Eagle Eye Networks is looking for an experienced Senior Site Reliability Engineer (SRE) to improve reliability, performance, and engineering excellence across our global video surveillance platform. In this role, you will operate and automate infrastructure, lead incident response, enhance on-call processes, drive reliability and observability initiatives, and mentor engineers. You will connect development and operations, taking ownership of outcomes and raising the standards for resilient systems. If you are a technical leader who can identify systemic issues, manage outages, and mentor others, you will thrive here.

Responsibilities

• Design and maintain resilient, automated infrastructure in private cloud environments.
• Lead incident response efforts, including communication and follow-ups during major incidents.
• Drive initiatives to reduce recurring issues and enhance both availability and recovery.
• Define and enforce best practices for observability, incident management, and production readiness to ensure optimal performance and reliability.
• Lead improvements in Infrastructure as Code, CI/CD tooling.
• Collaborate with product and application teams to define Service Level Indicators (SLIs) and Service Level Objectives (SLOs) while addressing reliability risks.
• Advocate for automation and operational efficiency.
• Contribute to the reliability roadmap and engage in architecture discussions.
• Mentor engineers and promote a culture of learning and ownership.
• Participate in the on-call rotation and work to improve its effectiveness.

Must Have: 

• 5+  years of experience as a Site Reliability Engineer (SRE).
• Demonstrates mastery in managing Linux systems in production environments with ease and is able to effectively teach others.
• Proficient in leveraging Kubernetes and similar container orchestration systems, possessing a level of expertise that matches the depth of my Linux administration skills..
• Demonstrates an advanced proficiency in scripting and programming, particularly with languages such as Python, Bash, and Golang.
• Prior experience mentoring engineers or leading reliability initiatives.
• Experience in building automation tools to reduce operational toil and improve service availability.
• Proven experience leading incident response and conducting root cause analysis.
• Experience with maintaining and using Prometheus(or VictoriaMetrics), Grafana, and other observability tools for metrics-based alerting (including SLOs and error budgets) to support incident resolution.
• Strong understanding of advanced networking and security practices.
• Ability to identify reliability gaps and implement scalable solutions.
• Experience improving on-call rotations and alert systems.

Nice to Have: 

• Understanding of system-level performance tuning and capacity planning.

Why work for Eagle Eye?

Eagle Eye Networks is an innovative, global start-up building the only platform powerful enough to support the future of video surveillance and security. Here your voice will be heard, and talent respected. We have proven leadership and financial backing of one of the world’s premier venture capital firms. The work we do is essential in today’s world, as our systems are used to protect the health, safety, and welfare of people and property around the world. Eagle Eye is a place where you can make a difference. Bring your passion, your drive, a roll-up- your- sleeves- and- get- it- done work ethic, and a collaborative mindset. Be ready to work hard and have fun. We also have great benefits and perks.

• Medical Benefits: We offer a competitive medical plan. Company offsets premiums.
• Taco Tuesdays: Like breakfast tacos? You’re at the right place, because weekly breakfast tacos are provided.
• 401k plan with company match!
• Weekly Lunch: Food is love. Especially when it is free.
• Snacks: You will never go hungry.
• Culture: Innovation drives our vibe.
• Diversity: We embrace our global presence, the diverse ideas and backgrounds of our team to improve our culture, our products and grow our people and our business.
• Unlimited PTO: We value our employees’ work/life balance and want you to spend the time off you need.

More About Eagle Eye Networks

Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers don’t have to “rip and replace” their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance.

Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.