Salesforce Administrator II

Intelligent. Dynamic. Resilient. 

Everfox, formerly Forcepoint Federal, has been defending the world’s most critical data and networks against the most complex cyber threats imaginable for more than 25 years. As trailblazers in defense-grade, high assurance cyber security, we have been leading the way in developing and delivering innovative cyber security technology. We protect data wherever it resides. Our unwavering dedication and commitment to our customers and the critical missions they serve are what set us apart. We are dynamic, vigilant, and proactive in everything we do. Our suite of cross domain, threat protection and insider risk solutions empower governments and enterprise organizations to use data safely - where and however their people need it. At Everfox, we innovate, we invest, we achieve. We protect what matters most to our customers. And we offer protection like no other. We do all of this so our customers can focus on what matters most… their mission.

Position: Salesforce Administrator

Location: Remote, USA, Eastern or Central Time Zones preferred

Role Overview:

We are seeking a talented Salesforce Administrator to help drive the integrity of our internal data, optimize our CRM experience, and ensure our revenue teams have the tools they need to succeed. This role focuses on providing exceptional day-to-day user support and performing help desk duties to ensure smooth operation of our Salesforce platform. We are growing fast, and we are looking for someone excited to dig into our Salesforce data, drive and implement processes, and provide recommendations. You will be able to work with many facets of the product with a heavy focus on the Sales Cloud, Experience Cloud, and CPQ. This position is integral to Everfox's digital transformation, giving you a fantastic opportunity to make your mark on the company's successful growth journey.

Responsibilities:

• Serve as a system administrator for Everfox’s Salesforce environment
• Respond to and resolve user inquiries and issues via help desk tickets, ensuring timely and effective solutions.
• Triage tickets as they come in to reflect the appropriate system and urgency, and escalate complex bugs or enhancements to more senior members.
• Manage user accounts, including provisioning, deactivating, and updating roles, profiles, and permissions.
• Perform routine system maintenance tasks, such as data imports, de-duplication, and cleanup.
• Collaborate with senior administrators to implement minor customizations, such as creating fields or simple workflows.
• Monitor system performance and escalate complex issues to senior team members or vendors.
• Participate in the evaluation, scope and implementation of new systems and integrations
• Develop and implement best practices for using Salesforce to support our business processes and ensure data integrity
• Stay current with Salesforce releases and new features, evaluate their impact on our business, and make recommendations for adoption
• Develop and maintain documentation, including standard operating procedures, training materials, and system diagrams

Required Skills and Qualifications:

• 2+ years of experience as a Salesforce Administrator
• Salesforce Admin (ADM201) certified
• Strong understanding of Salesforce user management, security settings, and basic configuration.
• Excellent problem-solving skills with a customer-service-oriented mindset.
• Familiarity with help desk ticketing systems (e.g., Jira, ServiceNow, Zendesk) is a plus.
• Ability to communicate effectively with non-technical users and work in a team environment.
• Basic knowledge of Salesforce data tools (e.g., Data Loader) and reporting features.
• Is a highly motivated self-starter with a collaborative, team, & growth-oriented mindset
• Possess the ability to build effective relationships, listen, communicate, influence, and collaborate cross-team at all organizational levels
• Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes

A reasonable estimate of the base salary range for this role is:

The actual salary offered may vary within the range based on a candidates' unique experience, locale, and business needs. In addition to a base salary and bonus plans, Everfox offers a generous benefits package including flexible PTO, a 401k match, and contribution to healthcare coverages. Our talent acquisition team will provide specific information regarding bonus eligibility and benefits offerings.

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Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. If there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.

Everfox is an equal employment opportunity employer and complies with all applicable federal, state, and local laws prohibiting discrimination. Everfox does not discriminate against any employee or applicant based on race, color, religion, sex, age, national origin, disability, veteran status, marital status, medical condition, or any other category protected by applicable law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to HR@everfox.com 

Everfox is a Federal Contractor. Certain positions with Everfox require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.

Applicants must have the right to work in the location to which you have applied.