Senior Customer Identity Solutions Engineer

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Position Overview

We are seeking an experienced Senior Customer Identity Solutions Engineer to architect, develop, and implement enterprise-grade customer identity and access management (CIAM) solutions. This role requires deep expertise in identity management protocols, platform development, and enterprise integration patterns. The successful candidate will drive the design and delivery of scalable identity solutions that enhance customer experience while maintaining robust security standards.

Core Responsibilities

Solution Architecture & Development

• Architect and implement comprehensive CIAM solutions leveraging Liferay Portal, Auth0, and complementary identity management platforms
• Design and develop custom Liferay portlets, themes, layouts, and enterprise plugins aligned with business objectives
• Engineer secure integrations between identity platforms and enterprise systems including SSO solutions, CRM platforms, and directory services

Technical Leadership & Problem Resolution

• Lead complex technical troubleshooting initiatives for identity management systems and portal implementations
• Collaborate with enterprise architecture, security, and product teams to ensure seamless integration of identity solutions across organizational technology stack
• Establish and maintain comprehensive technical documentation, including solution architecture diagrams, integration specifications, and operational procedures

Innovation & Continuous Improvement

• Research and evaluate emerging identity management technologies, protocols, and industry best practices
• Drive adoption of modern authentication patterns and security frameworks to enhance platform capabilities
• Mentor junior developers and contribute to technical knowledge sharing initiatives

Qualifications

Required Qualifications

Education & Experience

• Bachelor’s or master’s degree in computer science, Software Engineering, Information Technology, or equivalent
• Minimum 8 years of hands-on experience in enterprise identity management solution development

Technical Expertise

• Expert-level proficiency in identity management protocols: SAML 2.0, OAuth 2.0/2.1, OpenID Connect, and JWT
• Advanced programming skills in Java, JavaScript, and SQL with demonstrated experience in enterprise application development
• Extensive experience with identity providers including Auth0, Microsoft Entra ID (Azure AD), LDAP, and Active Directory
• Strong understanding of enterprise integration patterns, RESTful APIs, and microservices architecture

Professional Skills

• Exceptional analytical and problem-solving capabilities for complex enterprise systems
• Outstanding verbal and written communication skills with ability to collaborate effectively across technical and business stakeholders
• Experience with agile development methodologies and cross-functional team collaboration

Preferred Qualifications

• Hands-on experience with enterprise identity platforms such as Okta, Ping Identity, ForgeRock, or SailPoint
• Proficiency with cloud-native identity services including AWS IAM, Azure Active Directory, or Google Cloud Identity 
• Experience with modern DevOps practices including CI/CD pipelines, containerization (Docker, Kubernetes), and infrastructure as code
• Proficiency with version control systems (Git, GitLab) and collaborative development workflows
• Familiarity with cloud deployment patterns and scalable architecture design
• Industry certifications in identity management (CISSP, CIAM, or vendor-specific credentials), Cloud platform certifications (AWS, Azure, or Google Cloud)

What We Offer

• Competitive base salary with performance-based incentives
• Comprehensive benefits package including health, dental, vision, and retirement planning 
• Opportunity to work with cutting-edge identity management technologies and enterprise platforms
• Collaborative environment with seasoned professionals and thought leaders
• Modern development tools and infrastructure supporting efficient delivery
• Regular exposure to emerging technologies and industry best practices

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.