Senior Manager, Sales Operations

Intelligent. Dynamic. Resilient. 

Everfox, formerly Forcepoint Federal, has been defending the world’s most critical data and networks against the most complex cyber threats imaginable for more than 25 years. As trailblazers in defense-grade, high assurance cyber security, we have been leading the way in developing and delivering innovative cyber security technology. We protect data wherever it resides. Our unwavering dedication and commitment to our customers and the critical missions they serve are what set us apart. We are dynamic, vigilant, and proactive in everything we do. Our suite of cross domain, threat protection and insider risk solutions empower governments and enterprise organizations to use data safely - where and however their people need it. At Everfox, we innovate, we invest, we achieve. We protect what matters most to our customers. And we offer protection like no other. We do all of this so our customers can focus on what matters most… their mission.

Position: Senior Manager, Sales Operations 

Location: Remote, USA, Eastern Time Zone preferred 

About Us:  

A Proven Leader in Defense-grade Zero Trust Security, Everfox brings more than 20 years of expertise supporting the unique and complex missions and objectives undertaken by the people who protect national security and mission critical information. Intelligence communities, defense departments, and civilian agencies require rapid, accurate, and secure ways to support their data-driven missions. Everfox solutions bring together data security, network, web, and cloud security; threat protection; advanced monitoring; Cross Domain protection and Zero Trust control to empower agencies to use data where and how your people need it safely. Our mission is to simplify security and protect data wherever it resides. The Everfox portfolio of cybersecurity solutions are designed to meet the most stringent security requirements and mission objectives. 

Job Summary 

We are seeking a strategic and driven Senior Manager of Sales Operations to optimize our sales processes and drive growth in a dynamic, technology-focused environment. The Senior Manager of Sales Operations will oversee a team of 3-4 direct reports to streamline processes, enhance sales performance, and drive operational excellence. This role requires deep expertise in both Software-as-a-Service (SaaS) and hardware technology sales, with a strong emphasis on Salesforce CRM proficiency. The ideal candidate will have experience spearheading complex, cross-functional initiatives such as improving quoting processes, assessing and implementing a new Configure, Price, Quote (CPQ) tool, overhauling price books and SKU architecture, and building robust processes for the end-to-end customer lifecycle. They will collaborate closely with sales, marketing, finance, services, and product teams to support strategic initiatives, ensure accurate forecasting, and enable scalable growth. This role is pivotal in aligning our sales operations with the unique needs of both government and enterprise clients in the cybersecurity space. 

Key Responsibilities 

• Sales Process Optimization: Design, implement, and refine sales processes to improve efficiency, scalability, and alignment with company goals across the full, end-to-end customer lifecycle. 
• Quoting and CPQ Improvements: Lead initiatives to enhance quoting accuracy and efficiency, including assessing and potentially implementing a new CPQ tool to streamline complex quoting processes. 
• Salesforce CRM Management: Partner with the GTM Systems team to oversee the administration, customization, and optimization of Salesforce CRM to support sales workflows, reporting, and data integrity. 
• Team Leadership: Manage, mentor, and develop a team of 3-4 sales operations professionals, fostering a culture of collaboration and continuous improvement. 
• Performance Metrics: Define and track key performance indicators (KPIs) to measure sales team effectiveness and operational efficiency. 
• Cross-Functional Collaboration: Partner with sales leadership, marketing, finance, services, and product teams to align sales strategies with organizational goals, ensuring seamless execution of go-to-market plans and accurate forecasting. 
• Technology Integration: Drive the adoption of sales tools and technologies, including CPQ and other platforms, to enhance productivity and integrations with Salesforce. 
• Training and Enablement: In collaboration with the Sales Enablement team, develop and deliver training programs to equip the sales team with the tools, processes, and knowledge needed to succeed. 

Qualifications 

• Experience: 5+ years of experience in sales operations, with at least 2 years in a leadership role managing direct reports. Experience in both SaaS and hardware technology sales is strongly preferred. 
• Salesforce Expertise: Proficiency in Salesforce CRM administration, configuration, and reporting. Salesforce Administrator certification is a plus. 
• CPQ and Pricing Expertise: Proven experience in optimizing quoting processes and managing complex price books. 
• Customer Lifecycle Management: Demonstrated ability to build and manage processes for the customer lifecycle in a B2B technology environment. 
• Project Management: Strong project management skills, with a track record of driving process improvements in collaboration with multiple internal stakeholders. 
• Leadership Skills: Proven ability to lead, mentor, and motivate a small team, with excellent interpersonal and communication skills. 
• Government Contracting: Familiarity with government procurement processes, compliance requirements (e.g., ITAR, FedRAMP), and contract management is highly desirable. 
• Technical Acumen: Deep understanding of SaaS and hardware technology sales cycles, pricing models, and go-to-market strategies. 
• Education: Bachelor’s degree in business, finance, technology, or a related field 
• Adaptability: Ability to thrive in a fast-paced, high-tech environment with complex client needs and evolving priorities. 

A reasonable estimate of the base salary range for this role is:

The actual salary offered may vary within the range based on a candidates' unique experience, locale, and business needs. In addition to a base salary and bonus plans, Everfox offers a generous benefits package including flexible PTO, a 401k match, and contribution to healthcare coverages. Our talent acquisition team will provide specific information regarding bonus eligibility and benefits offerings.

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Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. If there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.

Everfox is an equal employment opportunity employer and complies with all applicable federal, state, and local laws prohibiting discrimination. Everfox does not discriminate against any employee or applicant based on race, color, religion, sex, age, national origin, disability, veteran status, marital status, medical condition, or any other category protected by applicable law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to HR@everfox.com 

Everfox is a Federal Contractor. Certain positions with Everfox require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.

Applicants must have the right to work in the location to which you have applied.