Technical Support Engineer I
Tasks
- Configure product features
- Document failure and solutions
- Participate in group problem solving
- Perform log analysis
- Provide phone and email support to customers
- Research and solve complex issues
- Resolve escalated technical problems
- Test and verify product functionality
- Troubleshoot customer issues
- Work closely with team lead to meet SLA
Perks/Benefits
Skills/Tech-stack
.NET | Application troubleshooting | Bash | Communication | Customer support | Cybersecurity | IIS | Log Analysis | Powershell | Problem Solving | Remote Support | SQL | Scripting | Technical Troubleshooting | Webservers
Education
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