Global Program Manager – Incident Response Center
Tasks
- Communicate service health risks and improvement initiatives
- Conduct client executive governance forums
- Coordinate major incident escalation and cross functional response
- Coordinate with engineering infrastructure data center network and security teams
- Define and enforce standard operating procedures
- Develop real time dashboards and executive reporting
- Drive continuous improvement and service maturity roadmap
- Identify performance gaps operational risks and capacity constraints
- Lead post incident reviews and actionable accountability
- Manage incident lifecycle intake triage escalation resolution closure
- Oversee follow-the-sun operations
- Provide global leadership for incident response center
- Track and govern KPIs SLAs and operational metrics
Perks/Benefits
- N/A
Skills/Tech-stack
24x7 operations | Business Intelligence | Dashboards | Escalation management | Follow The Sun | ITIL | Incident Management | Incident review | Jira | Lean | MTTA | MTTR | NOC | Post-incident review | Real Time | Real-time monitoring | SLA | SLI | ServiceNow | Six Sigma | SoC | Ticketing systems
Education
N/A
Roles
Related jobs
-
Head, Cyber Threat Intelligence SGD 80K-120KAlert management | Cyber Threat | Cyber Threat Intelligence | Digital forensics | Incident ManagementExecutive-level Full TimeIMD - Mapletree Business City, MBC …4d ago
-
Senior Manager (Cybersecurity), Energy & Renewables SGD 81K-112KCybersecurity Policy | Cybersecurity incident management | Data Management | Incident Management | Incident ResponseRostered weekend emergency dutySenior-level Full TimeEDB - SG SINGAPORE, Singapore9d ago
-
Manager, Risk Management SGD 60K-92KAccess Control | Audit management | Authentication | Cybersecurity | Cybersecurity Risk AssessmentMid-level Full TimeSingapore, SG16d ago
-
API Security | Application Security | CASP | CEH | CI/CDSenior-level Full TimeSingapore, Singapore, Singapore20d ago
-
Cloud | Data Centre | Exchange Online | IT Governance | IT SecurityFlexible working hours | Health insurance | Training opportunitiesExecutive-level Full TimeITE-HQ (Headquarters), Singapore25d ago
-
Senior Technology and Security Risk Manager SGD 106K-106KCI/CD | Change Management | Cybersecurity | Data Privacy | GRC platformsHealthcare schemes | Team building events | Training and Education subsidy | Wellness and meal allowancesSenior-level Full TimeSingapore, Singapore1mo ago
-
Cause analysis | Communication | Cross-Functional Collaboration | Cross-functional | Data Center InfrastructureMid-level Full TimeSingapore, Singapore1mo ago