Technical Support Engineer - IC3
San José, San José Province, CR
USD 117K-250K (estimate) Senior-level Full Time
Tasks
- Analyze problem patterns to optimize support delivery
- Collaborate with engineering teams to resolve product bugs
- Create technical documentation and knowledge base content
- Develop diagnostic tools and automation techniques
- Engage with customers on complex technical issues
- Implement support readiness programs
- Mentor support engineers and team members
- Provide technical education and best practices
- Support product and process improvements
- Troubleshoot and resolve customer technical issues
Perks/Benefits
- N/A
Skills/Tech-stack
App troubleshooting | CPU analysis | Collaboration skills | Diagnostic tools | Event Log analysis | Event log | Event tracing | GPO Management | Group Policy | Linux (basic) | Linux basic commands | Log Analysis | Memory Management | Microsoft Store | Networking Fundamentals | OS Troubleshooting | OpenSSH | Performance Troubleshooting | Performance counters | Powershell | Server Configuration | Support automation | Sysinternals tools | System Administration | Troubleshooting application hangs | UWP app troubleshooting | Windows OS | Windows OS Troubleshooting | Windows System Administration | Windows debugging | Windows internals | Windows shell | Windows system
Education
N/A
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